Franchesca Harris

Personnel Processing Specialist

United States Postal Service, USPS

Greensboro, NC

12.2013 - Current

Ability to conclude eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence, and the evaluation of evidence of income, employability, dependence, and relationship.
Execute examinations, re-examination, or opinions to evaluate disabilities resulting from diseases or injuries.
Review claims or cases to assure all concerns have been addressed, while implementing federal regulations as required by VA laws.
Secured essential information and data by running database backups while maintaining confidentiality of sensitive customer information at all times.
Due to my excellent oral and written communication with internal and external stakeholders, my ability to annotate detailed notes and translate written documentation into emails, along with other types of correspondence, has been heavily utilized.
Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data, in support of the quality and improvement programs.
Compiled statistical information for special reports.
Extracted information from documents to verify correctness.
Effectively coordinated with customers to deescalate issues, and obtain a resolve by utilizing gathered information from extended research.
Adhered to compliance and productivity by staying abreast to and implementing process and policy changes.
Reviewed and verified documents for accuracy, completeness, and compliance with established regulations.
Ability to conduct interviews in person or by phone with veterans, representatives, and advocates to explain the full range of VA benefits and related programs.
Ability to prepare and release correspondence for use by other federal, state, and local agencies.
Utilize various electronic data processing systems to input information for processing claims or cases and generating automated correspondence.
Review and analyze complex medical information (i.e., diagnostic tests, office notes, operative reports, etc.) to determine service connection and disability entitlement.
Attends a comprehensive training program to learn medical terminology, VA regulations, how to critically analyze evidence, and apply the VA schedule of disabilities to render decisions on claims.
Assures proper application federal laws and regulations and other applicable instructions, and he or she is fully accountable for proper analysis, appropriate development, and final rating determinations.
Analyzes claims to determine if diseases and/or injuries were incurred or aggravated by military service for purposes of compensation, treatment, or hospitalization.
Communicates and interacts with Veterans and their representatives/advocates to facilitate timely, proper decisions. As dictated by the circumstances of each case, the RVSR may conduct interviews or hearings in person or by telephone with Veterans, eligible individuals, representatives, and advocates to obtain or clarify information.
Ability to work independently as the decision maker on claims following training and a period of mentoring and working reviews to assess comprehension; with expectations that a mentor will provide feedback on the quality of the RVSRs' decisions.
Strong ability to execute excellent judgement, troubleshooting, problem solving, analysis and discretion.
Demonstrate the ability to handle work-related stress and multiple priorities simultaneously, while maintaining impeccable quality and attention to detail.
Maintains professional client and colleague relationships.
Performs other related duties as assigned.