Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Franchesca Luzon

The Bronx,NY

Summary

Dynamic sales professional with a proven track record, excelling in customer service and team leadership. Adept at resolving conflicts and enhancing customer satisfaction, I leverage effective communication and problem-solving skills to drive sales and foster loyalty. Proficient in cash register and POS operations, ensuring seamless transactions.

Overview

13
13
years of professional experience

Work History

Sales Associate// Food and Beverage Cashier

Cafe D’avignon
New York, NY
09.2024 - Current
  • Developed promotional strategies to increase sales volume.
  • Greeted customers and provide exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Resolved customer complaints professionally in accordance with company policy.

Team Leader, Sales Operations

Bizcocho De Colores
New York, NY
11.2021 - 02.2025
  • Maintained accurate records of customer orders, invoices, and payment information.
  • Actively participated in cross-functional meetings to discuss current projects.
  • Organized training sessions for new employees on operational procedures.
  • Monitored staff performance and provided feedback on areas of improvement.
  • Resolved customer complaints quickly and efficiently.
  • Tracked inventory levels and placed orders as needed to maintain optimal stock levels.

Cashier //Sales Associate

La Antillana Meat warehouse
The Bronx, NY
01.2020 - 11.2021
  • Provided excellent customer service to programs to increase sales potential.
  • Greeted customers and answered questions about the store's products and services.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

Agent Services Representative //Inbound Call Center Representative

Seguros Humano
Santo Domingo., Dominican Republic
02.2012 - 11.2018
  • Answered customer inquiries in a timely and professional manner.
  • Assisted customers with product selection based on their needs.
  • Updated customer accounts with new or changed contact information.
  • Provided assistance to customers regarding account information, billing inquiries, and technical support.
  • Responded to incoming calls from customers with accurate and helpful information.

Education

Bachelor of Science -

Universidad Organizacion Y Metodo OyM
Santo Domingo.

Skills

  • Customer service
  • Team leadership
  • Effective communication
  • Problem solving
  • Listening skills
  • Friendly and outgoing
  • Conflict resolution
  • Cash register operation
  • POS system operation

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Sales Associate// Food and Beverage Cashier

Cafe D’avignon
09.2024 - Current

Team Leader, Sales Operations

Bizcocho De Colores
11.2021 - 02.2025

Cashier //Sales Associate

La Antillana Meat warehouse
01.2020 - 11.2021

Agent Services Representative //Inbound Call Center Representative

Seguros Humano
02.2012 - 11.2018

Bachelor of Science -

Universidad Organizacion Y Metodo OyM

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