Summary
Overview
Work History
Education
Skills
Certification
LNGG
Timeline
Generic

Franchesca Martinez

New Windsor

Summary

Compassionate and driven professional seeking to transition into healthcare with a strong foundation in customer-facing roles. Certified Medical Assistant and Phlebotomist with a passion for patient care, with the ability to apply interpersonal and clinical skills in a fast-paced medical setting. Bilingual in English and Spanish, with a background in high-end service and a proven ability to learn quickly, adapt, and thrive in new environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Client Advisor

Balmain
09.2020 - Current
  • Delivered personalized service in a luxury retail setting to a diverse client base with professionalism and discretion.
  • Trained and mentored team members on service excellence and communication.
  • Created a welcoming, respectful environment for every customer interaction.
  • Managed merchandise, visual displays , and sales goals under high-pressure conditions.
  • Cultivated long-lasting relationships with clients through consistent communication and personalized service.

Sales Associate

Hugo Boss
04.2015 - 08.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Medical Assistant & Phlebotomy Program -

Eastwick College
Ramsey, NJ
07.2023

High School Diploma -

Marlboro Central High School
Marlboro, NY
06-2012

Skills

  • Patient-focused care and communication
  • Bilingual: Fluent in English and Spanish
  • EMR/EHR familiarity (trained in clinical setting)
  • Phlebotomy and specimen collection (trained in clinical setting)
  • Multitasking in fast-paced environments
  • HIPAA-compliant and detail-oriented
  • Team collaboration and accountability
  • Conflict resolution and customer service

Certification

  • Certified Medical Assistant - Eastwick College, Ramsey, NJ Completed: July 2023 - Clinical experience in vital signs, EKGs, specimen collection.
  • Certified Phlebotomy Technician - Eastwick College, Ramsey, NJ Completed: July 2023 - Proficient in venipuncture, capillary puncture, and proper specimen handling.
  • Certified Basic Life Support - Eastwick College, Ramsey, NJ Completed: July 2023


LNGG

Bilingual: English & Spanish

Timeline

Senior Client Advisor

Balmain
09.2020 - Current

Sales Associate

Hugo Boss
04.2015 - 08.2020

Medical Assistant & Phlebotomy Program -

Eastwick College

High School Diploma -

Marlboro Central High School

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