Franchesca Mercado
Bartow,FL
Summary
Dynamic Fabrication Welder with proven expertise at Progen, skilled in MIG and stick welding. Recognized for enhancing project efficiency through collaboration and meticulous attention to detail. Strong communicator adept at training and mentoring, ensuring high-quality workmanship and safety standards in fast-paced environments. Committed to continuous improvement and customer satisfaction. Strong and driven team leader.
Overview
10
10
years of professional experience
Work History
Fabrication Welder
Progen
Mulberry, FL
02.2025 - Current
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Documented welding on specified work order.
- Prepared surfaces for welding by smoothing and removing debris to achieve proper adhesion and weld quality.
- Reviewed blueprints and schematics to ensure accurate fabrication according to design specifications.
- Collaborated with team members to streamline workflow and increase overall project efficiency.
- Communicated with supervisors and engineers to verify quality of finished work met specifications.
- Used cutting torches to shape and cut metal for fabrication projects.
- Utilized various tools, such as grinders and cutting torches, for proper preparation of materials prior to welding processes.
- Demonstrated versatility in welding techniques, applying appropriate methods for each specific project requirement.
- Finished welding and fabrication projects using grinders.
- Maintained clean and organized work area to prevent workplace accidents.
- Maintained high-quality workmanship through consistent attention to detail and adherence to specifications.
- Measured and cut metal pieces to correct length and angle to attain proper fit and alignment of pieces.
Order Selector
Aldi
Haines City, FL
07.2022 - 12.2024
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
- Supported warehouse organization efforts by accurately labeling products and placing them in designated storage areas.
- Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
- Minimized damaged items through careful handling of fragile products while selecting orders.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
- Maintained a clean and safe work environment by adhering to company guidelines and procedures at all times.
- Collaborated with fellow Order Selectors to ensure efficient workflow during high-volume periods.
- Promoted a positive working atmosphere among colleagues through effective communication, open dialogue, and mutual respect for each other''s roles within the team structure.
Shift Manager
RaceTrac
Lakeland, FL
02.2022 - 07.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
Trainer
FedEx
Davenport, FL
10.2017 - 06.2021
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Participated in training programs to enhance product knowledge and customer service skills.
Associate
McDonald's
Winter Haven, FL
05.2017 - 07.2017
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Walmart
Haines City, FL
11.2015 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer retention by effectively managing complaints and ensuring resolution.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associates In Applied Science - Welding
Southern Technical College
Auburndale, FL07.2022
High School Diploma -
Haines City Highschool
Haines City 06.2016
Skills
- MIG welding
- Pipe welding
- Grinders
- Grinding and finishing techniques
- Plasma cutting
- Fabrication
- Hand tool safety
- Stick welding
- Power tool safety
Timeline
Fabrication Welder
Progen
02.2025 - Current
Order Selector
Aldi
07.2022 - 12.2024
Shift Manager
RaceTrac
02.2022 - 07.2022
Trainer
FedEx
10.2017 - 06.2021
Associate
McDonald's
05.2017 - 07.2017
Customer Service Representative
Walmart
11.2015 - 04.2017
Associates In Applied Science - Welding
Southern Technical College
High School Diploma -
Haines City Highschool