Summary
Overview
Work History
Education
Skills
Timeline
Generic

Franchesca Patterson

SPOKANE

Summary

Dynamic retail professional with a proven track record at Taco Time, excelling in customer satisfaction and operational efficiency. Skilled in cash management and relationship building, I successfully implemented strategies that enhanced service speed and improved team performance, fostering a collaborative environment that drove consistent sales growth.

Overview

17
17
years of professional experience

Work History

Retail Integrity Clerk

Safeway
10.2017 - Current
  • Processed customer transactions with accuracy and efficiency, enhancing overall customer satisfaction.
  • Maintained inventory levels by restocking shelves and organizing products to optimize sales floor layout.
  • Assisted in training new staff on store policies, procedures, and operational best practices to ensure seamless integration.
  • Developed and implemented strategies for reducing checkout wait times during peak hours, improving service efficiency.
  • Monitored product expiration dates and managed stock rotation to minimize waste and ensure product quality.
  • Resolved customer inquiries and complaints effectively, fostering a positive shopping experience and loyalty to the brand.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.

Assistant Store Manager

Taco Time
05.2008 - 10.2017
  • Led daily operations, ensuring optimal store performance and customer satisfaction.
  • Trained and mentored team members on best practices and customer service standards.
  • Managed inventory levels, implementing efficient stock replenishment processes.
  • Developed and executed promotional strategies to enhance store visibility and sales.
  • Monitored financial performance, analyzing sales trends to inform strategic decisions.
  • Coordinated staff schedules to maintain adequate coverage during peak hours.
  • Implemented operational improvements, increasing efficiency in workflow processes.
  • Resolved customer inquiries and complaints, fostering a positive shopping experience.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Education

Associate of Arts - Business Administration And Management

Spokane Community College
Spokane, WA

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Cash management
  • Administrative support
  • Filing systems
  • Database entry
  • Administrative tasks
  • Prioritization
  • Relationship building
  • File maintenance
  • Document management
  • Database management
  • Quality control
  • Basic accounting
  • Processing mail
  • Mail handling
  • Research
  • Quality management
  • Schedule and calendar management
  • Typing speed
  • Mail sorting
  • File and database management
  • Proofreading
  • Mail processing
  • Point of sale operation
  • Record preparation
  • Spreadsheet development
  • Information security
  • Calendar management
  • Correspondence writing
  • Bookkeeping
  • Expense reports
  • Meeting coordination
  • Sales expertise
  • Operations support
  • Billing and coding
  • Driver correspondence
  • Supply tracking
  • Peer relationships
  • Verbal and writing communication
  • Confidentiality
  • Scanning and copying
  • Records retrieval
  • Handling payments
  • Multitasking
  • Attention to detail
  • Time management
  • Customer communication
  • Problem-solving
  • Flexible and adaptable
  • Organizational skills
  • Customer service
  • Microsoft office
  • Teamwork and collaboration
  • Information processing
  • Staff training

Timeline

Retail Integrity Clerk

Safeway
10.2017 - Current

Assistant Store Manager

Taco Time
05.2008 - 10.2017

Associate of Arts - Business Administration And Management

Spokane Community College

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