Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Franchesca Ravelo

Newark,NJ

Summary

Driven professional with many years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads, and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.

Overview

5
5
years of professional experience

Work History

Customer Care Representative

Alorica
Clark, NJ
09.2024 - Current
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.
  • Performed administrative duties such as filing paperwork, maintaining records, updating databases.

Cashier

Zara Clothing
Wayne, NJ
07.2023 - 08.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Food Server

Costco
Clifton, NJ
06.2020 - 07.2022
  • Greeted guests in a friendly and welcoming manner.
  • Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
  • Replenished supplies such as napkins, utensils, sauces. throughout shift as needed.
  • Provided exceptional service to high volume of daily customers.

Customer Service Representative

Bloomingdale's Department Store
Wayne, NJ
09.2019 - 07.2021
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Education

Associate of Science - Medical Insurance Billing

Ultimate Medical Academy - Clearwater
Clearwater, FL
03-2024

High School Diploma -

Clifton High School
Clifton, NJ
06-2013

Skills

  • Customer Service
  • Appointment Scheduling
  • Email correspondence
  • Database Research
  • Data Entry
  • Payment Processing

Languages

Spanish
Professional

Timeline

Customer Care Representative

Alorica
09.2024 - Current

Cashier

Zara Clothing
07.2023 - 08.2024

Food Server

Costco
06.2020 - 07.2022

Customer Service Representative

Bloomingdale's Department Store
09.2019 - 07.2021

Associate of Science - Medical Insurance Billing

Ultimate Medical Academy - Clearwater

High School Diploma -

Clifton High School

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Franchesca Ravelo