Franchesca Reed
Memphis,TN
Summary
Dynamic logistics professional with experience at Pfizer, skilled in SAP and proficient in RF gun operations. Demonstrated critical thinking and a commitment to safety protocols, achieving high operational metrics. Proven ability to enhance workflow efficiency and ensure customer satisfaction through meticulous order processing and effective inventory management.
Overview
13
13
years of professional experience
Work History
Senior Logistics Associate
Pfizer
Memphis, TN
03.2013 - Current
- Conducted comprehensive manual packaging tasks to support overall production workflow.
- Reviewed customer order forms and accurately picked corresponding products for efficient packing.
- Performed detailed safety observations and facility compliance assessments to uphold safety regulations.
- Conducted product picking operations with RF gun to ensure precise inventory management and timely processing.
- Conducted thorough verification of items during packing process in SAP system, confirming accuracy and absence of damage for customer satisfaction.
- Conducted regular inspections of work area to identify and eliminate potential safety risks and ensure proper stocking.
- Performed systematic checks of all product locations to confirm precise counts after picking activities concluded.
- Executed order picking and staging tasks using manual and electric pallet jacks to enhance workflow efficiency.
- Stacked completed orders securely on pallets, ensuring stability for transportation loading.
- Executed strategic packing processes to optimize order handling and reduce potential damages during transit.
Customer Service
Kohl's
Memphis, TN
08.2024 - 01.2025
- Guided customers through return policies and procedures to ensure seamless transactions.
- Facilitated return processing via store register, maintaining compliance with store policies and procedures.
- Provided assistance to customers through phone communication, ensuring prompt resolution of inquiries.
- Assessed condition of items returned to determine suitability for restocking or refund processing.
- Monitored inventory status through handheld device to confirm product availability in store and surrounding areas.
- Organized and categorized all returns into specified bins, facilitating timely processing by shift conclusion.
- Performed detailed scanning of returned items, facilitating efficient organization and management within company warehouse.
- Crafted detailed sale tags and managed printing processes for items returned and restocked.
- Oversaw the processing of Amazon returns, including label generation and organization of items by designated categories for efficient handling.
- Coordinated return sorting processes to optimize restocking efforts for each department within the store.
Education
High School Diploma -
East High School
Memphis, TN05.2003
Skills
Some knowledge of SAP
Picking and packing with RF gun
Critical Thinking
Experience with using electric pallet jacks
Well-versed with safety protocols
Maintaining required percentage of operations metrics
Customer Service Experience
General warehouse skills necessary
Timeline
Customer Service
Kohl's
08.2024 - 01.2025
Senior Logistics Associate
Pfizer
03.2013 - Current
High School Diploma -
East High School