Franchesca Rivera
Ocala,FL
Summary
Sales and operations professional looking for new opportunities. Fluent in all operational and human resources best practices. Looking forward to growing personal knowledge of all business operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales & Finance Manager
Miller's Marine
Ocala, FL
01.2022 - Current
- Create and present monthly reports to management on sales performance.
- Manage daily operations of sales department, including supervision of staff and business manager.
- Train, coach, and mentor junior sales personnel to ensure success in their roles.
- Develop strategies to optimize inventory control procedures.
- Perform accurate data entry of vehicle and titling information.
- Manage and file paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Supported sales team in coordinating paperwork and closing sales.
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Sold service contracts, insurance and after-market products while continually tracking sales, developing goals and pitching new products.
Business Manager
Redstone Harley Davidson
Hunstville, AL
06.2018 - 12.2021
- Propose and close finance and insurance deals for customers of motorcycle dealership, while providing an excellent purchase experience.
- Provide guidance related to warranty and service contract options to customers, recommending products that meet, and forecast their needs.
- Maintain above average customer survey scores.
- Be knowledgeable of state/out of state regulations regarding finance/credit applications and titling.
- Be proficient in accuracy of paperwork while dealing with a high volume of dealership sales.
Operations Manager
Momentum Holidings
Huntsville , AL
08.2016 - 05.2018
- Oversee new acquisitions onboarding, merchandising, trainings for entire dealership staff.
- Payroll submissions for multiple locations.
- Oversee physical inventories for all dealerships, data scan proficient.
- Act as HR representation for all departments in hiring or firing. File paperwork accordingly.
- Coach current staff members on best practices in business development operations.
- Load new job postings into Indeed or Netrecruiter and manage payment methods to not exceed hiring budgets.
- Create commission based pay plans for new hires in management and associate levels.
Motor Clothes Manager
Rocket Harley-davidson
Huntsville, AL
02.2014 - 05.2016
- Recruited and hired qualified candidates to fill open positions.
- Maintained a neat and organized sales floor.
- Assisted in product selection, offering advice on fit, style, color and fabric.
- Created displays that highlighted featured items or seasonal trends.
- Placed special orders or called other stores to find desired items.
- Maintained accurate inventory records and conducted regular cycle counts.
Shipping and Receiving Clerk
David's Bridal
Huntsville, AL
08.2010 - 02.2014
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Processed outbound shipments, including packing and labeling products for delivery.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Traced missing material and shipments through vendor and customer communications.
Education
BBA - Business Management
UAH, University of Huntsville
Huntsville, AL05-2014
High School Diploma -
Bob Jones High School
Madison, AL05-2007
Skills
- Lightspeed Proficient
- Talon Proficient
- Data Scan Professional
- HR Professional
- Performance Management
- Sales Operations
- Titling Expert
- Operations Management
Certification
- Notary
- ACT Training Certification
Languages
Spanish
Native/ Bilingual
Timeline
Sales & Finance Manager
Miller's Marine
01.2022 - Current
Business Manager
Redstone Harley Davidson
06.2018 - 12.2021
Operations Manager
Momentum Holidings
08.2016 - 05.2018
Motor Clothes Manager
Rocket Harley-davidson
02.2014 - 05.2016
Shipping and Receiving Clerk
David's Bridal
08.2010 - 02.2014
BBA - Business Management
UAH, University of Huntsville
High School Diploma -
Bob Jones High School
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