Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Franchesca Rodriguez

Allentown,PA

Summary

To obtain a position where I can utilize my work experience and natural leadership skills within a reputable company. I am an Enthusiastic Housekeeping Supervisor with hospitality experience from previous nursing education. Hands-on team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines. High-energy professional successful at working with all hotel departments to facilitate communication, quality service initiatives. Maintaining proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling. Focused on keeping spaces clean, organized and tidy for use. Always ready for challenging assignments and eager to drive team success. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. I have great experience in fast-paced environments, an organized and motivated individual seeking management opportunities to enhance abilities while contributing to company growth.

Overview

17
17
years of professional experience

Work History

Housekeeping Supervisor

The Service Companies
Bethlehem, PA
12.2022 - Current
  • Supervised trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Assisted with the recruitment process for new Team Members, including interviewing potential candidates.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities, and other common areas to ensure they met established cleanliness standards.
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
  • Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
  • Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Delegated work to staff, setting priorities and goals, providing daily shift notes to management.

Warehouse Ambassador

QVC Warehouse
Bethlehem, PA
09.2021 - 12.2022
  • Provided tours of the facility to Team Members and answered questions they had.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
  • Maintained professionality and efficiency while working closely with leadership.
  • Trained new employees to fill positions and maximize productivity.
  • Explained goals and expectations required of trainees.

Medical Assistant\ LPN

St. Luke's Health network
Bethlehem, PA
08.2014 - 09.2021
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Performed triage to maximum team productivity and effectiveness.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Educated patients about medications, procedures and physician's instructions.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Warehouse Team Leader

Aldi Incorporation
Allentown, PA
06.2007 - 08.2014
  • Oversees selectors as they pick, to make sure they are safely achieving their goals every day.
  • I motivate and train new employees on how to operate the heavy machinery.
  • Operate the company's programming to ensure orders are being picked properly.
  • Assembled customer orders from stock and staged completed orders on pallets or shelves.
  • Oversaw inventory and office supply purchases.
  • Trained new employees on safety procedures and policies.
  • Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
  • Loaded and unloaded trailers with care and efficiency.
  • Removed damaged products from outgoing shipments during final inspections.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.

Education

Some College (No Degree) - LPN

St. Luke's School of Nursing
Bethlehem, PA
01-2017

Registered Medical Assistant - Medical Assisting

Lincoln Technical Institute
Allentown, PA
08.2014

High School Diploma -

Nelson Mandela High School
Mount Vernon, NY
06-1999

Skills

  • Trustworthy and reliable
  • Resilient
  • Compassionate
  • Punctual and Dependable
  • Efficient and motivational team player
  • Multi-tasker
  • Adaptability
  • Medical terminology
  • Human anatomy and physiology
  • Medical Records Management
  • Phlebotomy
  • Immunization Administration
  • Specimens collection and processing
  • Procedure Assistance
  • Sterile technique
  • Professional phone etiquette
  • Bilingual (Spanish)
  • OSHA compliance
  • HIPAA Compliance
  • Computer literate
  • Critical thinking and problem solving
  • Workload prioritization

Languages

Spanish
Professional
English
Full Professional

Timeline

Housekeeping Supervisor

The Service Companies
12.2022 - Current

Warehouse Ambassador

QVC Warehouse
09.2021 - 12.2022

Medical Assistant\ LPN

St. Luke's Health network
08.2014 - 09.2021

Warehouse Team Leader

Aldi Incorporation
06.2007 - 08.2014

Some College (No Degree) - LPN

St. Luke's School of Nursing

Registered Medical Assistant - Medical Assisting

Lincoln Technical Institute

High School Diploma -

Nelson Mandela High School
Franchesca Rodriguez