Franchesca Rodriguez
Bronx,USA
Overview
2
2
years of professional experience
Work History
Banking Associate
TD Bank
Bronx, USA
05.2025 - Current
- Conduct a variety of duties in several areas in a store, including as processing client transactions, opening new accounts, and instructing clients on all our banking services and products.
- Use TD's systems and resources to interact with customers to build and strengthen connections by offering counsel and direction to bring in and engage the customer.
- Perform legendary customer service on the platform side and at the teller with the capacity to assist clients with opening and closing personal deposit accounts, routine bank transactions, debit and credit card problems, mobile, and online (digital) banking.
- Builds and maintains connections with customers by continuously demonstrating product expertise, actively listening to their needs, and having follow-up discussions to find any further gaps and provide a solution or partner referral.
- Assists in lobby leadership, serves as the initial point of contact for consumer questions, assists in coordinating walk-in customers, and may be the initial point of contact for customer resolution or scheduling consultations with expert colleagues.
- Maintained a thorough knowledge of bank products, services, policies, procedures, regulations and compliance requirements.
- Performed daily operations such as balancing cash drawers and reconciling transactions.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Customer Service and Shift Supervisor
PLS Financial Services Inc.
New York, USA
06.2023 - Current
- Resolved conflicts and addressed customer concerns to maintain a positive work environment
- Managed daily operations, including store inventory paperwork, cash handling, and customer inquiries
- Establishing a strong customer service culture within the store
- Supporting the Assistant Store Manager in implementing strategies to help meet store goals and objectives
- Ensuring compliance with federal, state, and local regulations
- Supervised a large number of employees in a fast-paced retail environment, ensuring productivity
Inter school social worker
M.S. 127 - The Castle Hill Middle School
09.2023 - 05.2024
- One-on-one sections with students
- Group sections that helped students develop a better understanding of social relationships
- Created process recordings for every student, to review it and produced plans to help the students with their concerns, situations, and goals
- Created bio-psycho-social assignment based on a student
- Check up on a list of students every week and report to my supervisor what I did with the students and what we spoke about
- Came up with plans with the students to come up with solutions for their concerns
- Referred students to school clubs that helped them with their situations and goals
- Establish strong relationships with staff and superiors
- Develop a relationship with students' parents by being in contact with them to support the students
- Communicate updates about students with student's families
- Able to review IEP documents about students, also join the meetings with the parent and education professionals
- Created everyday activities that helped the student express their feelings and goals
Education
Bachelor of Arts - Social Work
Lehman College/CUNY
Bronx, NY05.2024
Skills
- Bilingual: English and Spanish
- PowerPoint
- Excel
- Microsoft Word
- Google Docs
- Leadership
- Time management
- Communication
References
- Kathidia , PLS Financial Services, (212)- 427-4964
- Katherine Gon, School Social Worker, (646)- 578-2524
- Jasmine Tovar, School Counselor, (347)- 692-5896
- Lisette Capo, Td bank Manager
Timeline
Banking Associate
TD Bank
05.2025 - Current
Inter school social worker
M.S. 127 - The Castle Hill Middle School
09.2023 - 05.2024
Customer Service and Shift Supervisor
PLS Financial Services Inc.
06.2023 - Current
Bachelor of Arts - Social Work
Lehman College/CUNY