Franchesca Rodriguez
Summary
Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs.
Overview
4
4
years of professional experience
Work History
Assistant Branch Manager
First Convenience Bank
03.2020 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
Education
Medical Assistant Diploma -
Brookline College
Albuquerque, NM01.2012
High School Diploma -
New Futures High
Albuquerque, NM01.2004
Skills
- Bilingual fluent in spanish and english
- Operations Management
- Business Development
- Team Development
- Excellent work ethic
- Customer service: attentiveness, patience, clear communication skills
- Acting Branch Manager: Provided assistance and handled a variety of tasks
- Proficient in [Microsoft excel, Microsoft Power Point, Microsoft Office, Microsoft Word]
- Outgoing and interpersonal skills: closing ability-able to end conversation with confirmed satisfaction
- Marketing, promotion's, organization, prioritizing, accountability, dependability, problem solving, cash
handing, customer service
Languages
Spanish
Native or Bilingual
Timeline
Assistant Branch Manager
First Convenience Bank
03.2020 - Current
Medical Assistant Diploma -
Brookline College
High School Diploma -
New Futures High
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