Franchesca Santana
Williamsburg,VA
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
13
13
years of professional experience
Work History
Business Consultant
Various Companies (Labs, Fintech’s, Health-tech, RPM)
05.2017 - Current
- Monitored and analyzed current market conditions for clients to understand the latest market trends and innovations, driving expedient adaptability to market changes and sustaining competitive advantage
- Initiated strategies for small, medium, and large companies to drive productive resource allocation and increase profitability
- Developed and prepared presentations for prospective clients to promote services and products
- Created strategies for current accounts to generate business, provide project prioritization, and other activities within the organization
- Including government bids, FedRamp, licensing, staffing, capital raise and GRC
Owner/Founder
Frans Kitchen
10.2015 - Current
- Participated in private practice committees cultivating strong relationships with business partners, hospitals, alternative cancer centers, private clinics, resulting in large-scale healthcare operations growth
- Administered medical diets as prescribed by physician and facilitated teaching and providing support to over 800 patients and their families
- Coordinated maintaining patient care protocols and nutritional guidelines geared towards an aging population, customizing macros to fill nutritional voids
- Directed and monitored team compliance with safety and health guidelines, special projects, and daily operations increasing work production by 25%.
Director of Operations
First Services Network
12.2014 - 10.2015
- Coordinated safety, quality, performance, customer relations, succession planning, bonus implementation, compensation, and other incentives
- Spearheaded operational performance by designing, implementing, and measuring key performance indicators (KPIs) ensuring processes, people and analytics are in place to drive production and profitability
- Facilitated adjustments to budget plans as necessary while assuring quality results and adherence to policies, procedures, and work standards
- Assessed and implemented staff, workflows and systems regularly streamlined existing processes to improve overall client performance and satisfaction by 30%.
Director of Call Center Business Analytics
Clear Call Solutions
04.2014 - 12.2014
- Developed key business metrics to ensure call center goals were attained, monitored success, and ensured leadership abilities did not minimize
- Transformed departmental manual processes relating to vendor/supplier records increasing process improvement by 40%
- Interpreted and tracked data trends from data sets developments within the organization
- Ensured compliance with regulatory and organizational requirements, by using internal and external data to perform research and prepare reports, achieving 95% level of accuracy.
VP of Operations/ Human Resources
Education Exchange Inc.
10.2010 - 03.2014
- Directed all factors of recruiting, training and development, employee engagement and human resources responsibilities
- Maintained reporting, analytics, and head count projections for numerous projects
- Provided guidance for employment sites and contracts for governmental placements, strategies, and partnerships with domestic and international teams
- Negotiated costs, salaries, managed all new hires and developed partnerships to source new opportunities.
Education
Master of International Business -
Thunderbird University
01.2011
IBM Certified Specialist (IBM) -
International Business Machines Corporation
01.2009
Bachelor of Science in Communication -
UASD
01.2008
Skills
- Bi-lingual - Spanish, French, Italian, English, & Portuguese
- Process Improvement
- Operations Analysis
- Contract Negotiation
- Operations and Finance Expert
- Predicative Analysis
- Cost Reduction
- Business Analysis
- Planning and Execution
- Customer Service Management
- Business Planning
Timeline
Business Consultant
Various Companies (Labs, Fintech’s, Health-tech, RPM)
05.2017 - Current
Owner/Founder
Frans Kitchen
10.2015 - Current
Director of Operations
First Services Network
12.2014 - 10.2015
Director of Call Center Business Analytics
Clear Call Solutions
04.2014 - 12.2014
VP of Operations/ Human Resources
Education Exchange Inc.
10.2010 - 03.2014
Master of International Business -
Thunderbird University
IBM Certified Specialist (IBM) -
International Business Machines Corporation
Bachelor of Science in Communication -
UASD
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