Franchesca Seeley
Commercial Loan Documentation Specialist
Sumner,MI
Summary
Highly organized and dependable professional skilled in managing multiple priorities with a positive attitude. Proven track record of achieving team goals and exceeding expectations. Demonstrates a strong willingness to take on additional responsibilities for the overall success of the team.
Overview
12
12
years of professional experience
Work History
Commercial Loan Document Specialist
Commercial Bank
Alma, MI
06.2021 - Current
- Improved team efficiency through clear communication and collaboration with coworkers on complex loan files.
- Facilitated smoother transactions between borrowers, lenders, title companies, attorneys, and other involved parties throughout the commercial lending process.
- Maintained a high level of accuracy in document preparation by regularly reviewing and updating internal checklists, guidelines, and templates.
- Prepared investment proposals for approval.
- Performed due diligence on borrowers by verifying essential information such as employment history, income, and creditworthiness to ensure loan eligibility.
- Collaborated with loan officers and underwriters to gather necessary information for complete loan packages.
- Provided exceptional service to clients by addressing inquiries promptly, accurately completing documents, and consistently meeting deadlines.
- Provided technical support during onboarding and throughout various stages of pipeline.
- Enhanced customer satisfaction with timely and accurate document preparation for commercial loans.
- Increased department productivity by cross-training in various aspects of commercial lending operations, including underwriting support functions.
- Assisted in training new hires on company-specific software systems, processes, procedures, products/services offered to ensure a smooth transition into their roles as Commercial Loan Document Specialists.
Customer Service Representative
Commercial Bank
Alma, MI
10.2019 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Quality Control Inspector
LiquiPak Corp
Alma, MI
09.2012 - 10.2019
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Completed precise measurements using special tools.
- Identified and documented quality discrepancies for management to develop resolutions.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Played an integral role in achieving company-wide safety goals by diligently enforcing proper handling practices during all stages of the inspection process.
Customer Service Representative
Speedway Gas Station
Alma, MI
01.2016 - 10.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
High School Diploma -
Alma Senior High School
Alma, MI06-2007
Skills
- Organizational growth
- Detail-Oriented Mindset
- Proficient in Closing Transactions
- Team Collaboration Skills
- Effective Time Management
- Efficient Data Input
- Document Analysis Proficiency
- Effective Team Collaboration
- Customer Relations
- Effective Time Management
Military Service
Air Force
Security Forces Member
June 2007-January 2009
Timeline
Commercial Loan Document Specialist
Commercial Bank
06.2021 - Current
Customer Service Representative
Commercial Bank
10.2019 - 06.2021
Customer Service Representative
Speedway Gas Station
01.2016 - 10.2016
Quality Control Inspector
LiquiPak Corp
09.2012 - 10.2019
High School Diploma -
Alma Senior High School