Summary
Overview
Work History
Education
Languages
Timeline
Generic

Franchesca Serrano

Absecon

Summary

Seeking a position in a challenging & healthy work environment with a company that the opportunity to grow professionally while utilizing my skills & knowledge efficiently.

Overview

9
9
years of professional experience

Work History

Warehouse Worker

Accu Staffing
07.2025 - Current
  • Maintained accurate inventory records using warehouse management systems.
  • Executed order picking and packing processes to ensure timely shipment of products.
  • Collaborated with team members to streamline loading and unloading operations.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.

Personal Care Aide

All Metro Healtcare
10.2024 - 07.2025
  • Support clients with daily tasks, enhancing autonomy and life quality.
  • Deliver cleaning, laundry, and shopping services effectively.
  • Prepare meals and assist with feeding, ensuring nutritional needs are met.
  • Provide medication assistance, ensuring adherence and safety.
  • Offer companionship, fostering emotional well-being and trust.

Certified Nursing Aide

Hudson Park Rehabilitation & Nursing
05.2024 - 04.2025
  • Helping with basic needs such as feeding, bathing and dressing.
  • Observing patients’ responses and changes to medications.
  • Recorded patients’ information manually and through computerized logs.

Online Grocery Pickup

Walmart
01.2024 - 05.2024
  • Fulfilled customer orders by accurately preparing and packaging merchandise.
  • Enhanced customer satisfaction through precise order fulfillment.
  • Collaborated with team members to ensure seamless operations, fostering a positive work environment that encouraged shared success.

Phone Operator

Albany Medical Center
09.2023 - 11.2023
  • Direct calls, ensuring messages reach correct departments, boosting communication efficiency.
  • Process faxes and emails promptly, enhancing operational flow and recipient satisfaction.
  • Manage diverse call types, providing appropriate responses and increasing customer satisfaction.

Assistant Store Manager

Dollar General
01.2023 - 10.2023
  • Lead staff training, boosting service efficiency and customer satisfaction.
  • Managed operations, ensuring compliance and optimal store performance.
  • Maintained inventory accuracy, minimizing discrepancies.
  • Performed stocking and cashier roles, supporting store functions.

Phone Operator

Aston Carter
08.2022 - 12.2022
  • Managed incoming calls, directed messages, and provided appointment details efficiently.
  • Facilitated communication for Spanish-speaking patients, enhancing service accessibility.
  • Coordinated record requests and ensured timely delivery of medical documents.

Resident Care Aide

Peregrine Shaker Assisted Living
06.2022 - 08.2022
  • Assisted clients with night routines, enhancing comfort and safety.
  • Performed cleaning and laundry, ensuring a hygienic environment.
  • Monitored safety protocols, reducing potential hazards.

Contact Tracer / Case Investigator

PCG: NYS Contact Tracing Initiative
11.2020 - 05.2022
  • Contacted COVID-19 cases, documenting data securely, aiding symptom understanding.
  • Provided empathetic support and clear guidance, enhancing community trust.
  • Engaged with diagnosed individuals, ensuring compliance and safety measures.
  • Collected critical information, contributing to effective public health response.

Personal Care Aide/HHA

Belvedere Healthcare Services
11.2019 - 04.2020
  • Assisted clients with daily activities such as dressing and bathing.
  • Provided house cleaning, laundry and shopping services.
  • Prepared meals and aided with feeding if needed.
  • Medication assistance, observation and companionship.

Youth Development Assistant

Boy & Girls Club of Albany
10.2018 - 04.2019
  • Supervised children in program area, while maintaining club program goals.
  • Ensured that children actively participated in a variety of activities.
  • Organized a range of program services and activities for enrolled children and visitors.
  • Ensured safety, positive values and ethical behavior through quality in program.

Cashier

Smokers Choice
04.2017 - 09.2017
  • Issued receipts, refunds, change or tickets upon purchase
  • Resolved customer complaints and provided relevant information.
  • Pleasantly dealt with customers to ensure satisfaction.

Contact Center Representative

The Panther Group
10.2016 - 03.2017
  • Addressed medical insurance queries, enhancing customer satisfaction.
  • Resolved complex issues, escalating when necessary for swift solutions.
  • Conducted thorough research to provide accurate information and alternatives.
  • Clarified information requests, ensuring efficient query forwarding.

Education

GED -

EOC Adult Learning Center
Bronx, NY

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Warehouse Worker

Accu Staffing
07.2025 - Current

Personal Care Aide

All Metro Healtcare
10.2024 - 07.2025

Certified Nursing Aide

Hudson Park Rehabilitation & Nursing
05.2024 - 04.2025

Online Grocery Pickup

Walmart
01.2024 - 05.2024

Phone Operator

Albany Medical Center
09.2023 - 11.2023

Assistant Store Manager

Dollar General
01.2023 - 10.2023

Phone Operator

Aston Carter
08.2022 - 12.2022

Resident Care Aide

Peregrine Shaker Assisted Living
06.2022 - 08.2022

Contact Tracer / Case Investigator

PCG: NYS Contact Tracing Initiative
11.2020 - 05.2022

Personal Care Aide/HHA

Belvedere Healthcare Services
11.2019 - 04.2020

Youth Development Assistant

Boy & Girls Club of Albany
10.2018 - 04.2019

Cashier

Smokers Choice
04.2017 - 09.2017

Contact Center Representative

The Panther Group
10.2016 - 03.2017

GED -

EOC Adult Learning Center

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Franchesca Serrano