Summary
Overview
Work History
Education
Skills
Timeline
Generic

Franchesca Venturas

Charlotte,NC

Summary

Well-qualified Leasing Consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

8
8
years of professional experience

Work History

Leasing Consultant

Bell Partners
Charlotte, NC
05.2021 - Current
  • Responded to requests and scheduled appointments for property showings.
  • Greeted clients, showed apartments, and prepared leases.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Distributed and followed up on tenant renewal notices.
  • Verified tenant incomes and other information before accepting lease applications.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Collected rent and tracked resident payments and information in computer system.
  • Collected monthly rent payments and other fees, always properly recording and processing money.

Leasing Consultant

EIMC
Charlotte, NC
12.2017 - 04.2021
  • Responded to requests and scheduled appointments for property showings.
  • Greeted clients, showed apartments, and prepared leases.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Verified tenant incomes and other information before accepting lease applications.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Collected rent and tracked resident payments and information in computer system.

Assistant Sales Manager

Rent A Center
Charlotte, NC
03.2014 - 11.2017
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Assisted sales team with completing customer transactions and managing issues.
  • Trained new associates in successful sales and performance strategies.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Developed monthly team action plans and monitored progress.
  • Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.

Education

High School Diploma -

Harding University Highschool
Charlotte, NC
02.2014

Skills

  • Collections Actions
  • Tenant Relations
  • Property Marketing
  • Insurance Coordination
  • Sales Techniques
  • Fair Housing Policies
  • Customer Service
  • Issue and Conflict Resolution
  • Social Media Platforms

Timeline

Leasing Consultant

Bell Partners
05.2021 - Current

Leasing Consultant

EIMC
12.2017 - 04.2021

Assistant Sales Manager

Rent A Center
03.2014 - 11.2017

High School Diploma -

Harding University Highschool

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Franchesca Venturas