Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
Community Service
AdministrativeAssistant

Franchesca Y. Tran

San Jose,CA

Summary

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.


Overview

23
23
years of professional experience

Work History

Administrative Assistant/ Court Intake Specialist

Dependency Advocacy Center
07.2018 - Current
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
  • Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.


Administrative Assistant

Office of Dependency Counsel
10.2008 - Current
  • 14 years of experience in office administration with an ability to work independently and proactively
  • Manage and maintain client files -entry into client Database
  • Deal professionally with sensitive and confidential materials
  • Manage six attorneys’ calendars
  • Familiarity within the legal system
  • Interface with the public and other professionals
  • Receptionist and client point-person
  • Work wide range of clients
  • Handle high volume calls and greet visitors in professional and friendly manner
  • Responsible for processing outgoing and incoming mail
  • Maintaining and ordering office supplies

Tutor

Sylvan Learning
09.2013 - 12.2013
  • Tutored students in comprehensive reading

Administrative Assistant

Associate Dependency Attorney
09.2002 - 09.2008
  • (See experience above)

Education

Bachelor of Arts - Liberal Arts/Education

University of St. Thomas
Houston, TX

Skills

  • Computer proficiency
  • Microsoft Outlook, Word, Excel
  • Adept in utilizing a wide range of application and programs
  • Database entry and Clerical support
  • Professional communication
  • Hardworking, detailed oriented and organized
  • Strong problem solver and Critical thinking

LANGUAGE

Bilingual English/Vietnamese

Timeline

Administrative Assistant/ Court Intake Specialist

Dependency Advocacy Center
07.2018 - Current

Tutor

Sylvan Learning
09.2013 - 12.2013

Administrative Assistant

Office of Dependency Counsel
10.2008 - Current

Administrative Assistant

Associate Dependency Attorney
09.2002 - 09.2008

Bachelor of Arts - Liberal Arts/Education

University of St. Thomas

Community Service

St. James School, Teacher, Port Arthur, TX, 2001-08, 2002-05, Taught a class of 25 second and third grade students, a full-day general education curriculum, including Math, Science, Language Arts, History and Religion, Designed a student centered curriculum, Prepared daily lesson plan, Fostered positive, active and engaging environment for student

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Franchesca Y. Tran