Francheska Colon
Lowell,MA
Summary
Highly motivated and committed Clinical Assistant with 11 years of experience of superior performance at individual, team and organizational levels. Multitasking and prioritizing workloads with little or no supervision. Detail-oriented looking to bring medical background and team-building skills to deadline-driven environment. Dependable and successful candidate. Open to learning more skills for successful management of multiple high priority tasks. Willingness to take on added responsibilities to meet team goals. Extensive background providing hands-on assistance to all medical staff while ensuring smooth operations in clinical setting. Accurately assessing health histories to help maintain patients calm during stressful situations. Offering exemplary communication, empathetic and collaboration skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clinical Assistant
Dana-Farber
05.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare provider.
- Transported urine, blood samples/specimens , medical records, equipment and supplies following policy guidelines of the institute.
- Assisted RN’s with patients during Moments of patient reactions due to treatment and keeping them informed with patient’s progress during treatment.
- During closing shifts logged record of blood products received into appropriate binder and checked Blood fridge and incubator for any platelets and Blood.
- Making sure all Pumps and Wows and vital bays are wiped down and plugged in for next day.
- Emptied and replaced sharp containers and bins.
- Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Oriented and trained new staff on proper procedures and policies.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Certified Nursing Assistant
Multicultural Home Care
11.2017 - 04.2022
- Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
- Consulted with nurses to develop patient care plans and evaluate treatment options
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination
- Documented patient intake and dietary requirements and assisted with feeding
- Fostered relationships with patients, caregivers, and healthcare teams to achieve individual care plan targets
- Facilitated activities of daily living, including personal hygiene management, feeding, and ambulation.
CNA/Home Health Aide
Arbor Home Care
04.2014 - 10.2016
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness
- Facilitated activities of daily living, including personal hygiene management, feeding, and ambulation
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar, and heart rate
- Fostered relationships with patients, caregivers, and healthcare teams to achieve individual care plan targets
- Consulted with nurses to develop patient care plans and evaluate treatment options
- Provided basic patient care by bathing and grooming patients, changing bedding, and assisting in feeding activities
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment
- Monitored patient's respiration activity, blood pressure, and blood glucose levels in response to medical administration.
Debt Collector
Stevens Business Service Inc.
08.2013 - 08.2014
- Overcame objections by applying advanced training and persuasion techniques
- Collected $ in many aged credit card debt within 3-4 months
- Managed manual and automatically dialed outbound calls in call center environment
- Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance
- Prioritized accounts based on total amount owed and credit bureau reports
- Interviewed customers to determine reasons for delinquency, source of income, and next pay date to build solutions for financial issues
- Reviewed accounts to determine payment plan compliance
- Remained calm, stayed professional, and provided exceptional service on all calls, even when interacting with difficult individuals
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems
- Boosted revenue, utilizing highly proficient collection methods while adhering to regulatory compliance protocol
- Translated management directives into actionable mandates for front-line staff.
Administrative Assistant Office Manager
Nu-Image Marketing
05.2010 - 08.2011
- Automated office operations, managing client correspondence, record tracking, and data communications in database and case management software
- Oversaw training and daily performance of 20+ staff
- Mitigated project downtime by effectively managing, scheduling, and dispatching technicians for on-site repairs
- Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable
- Monitored office inventory to maintain adequate supply levels and order products
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands
- Prepared departmental budgets, analyzing historical data, projected spending, and actualized costs.
Skills
- Adaptability in Healthcare Settings
- Clinical Support
- Supply Restocking
- Sterilization techniques
- Verbal and written communication
- Vital Sign Monitoring
- HIPAA Compliance
- Compassionate
- CPR/ BLS certified
- Phlebotomy
- Fluent in Languages
- Part of the Peer Support Staff
Certification
- CNA - Certified Nurse Assistant
- BLS Certified
- CPR certified
Languages
Spanish
Native or Bilingual
Timeline
Clinical Assistant
Dana-Farber
05.2022 - Current
Certified Nursing Assistant
Multicultural Home Care
11.2017 - 04.2022
CNA/Home Health Aide
Arbor Home Care
04.2014 - 10.2016
Debt Collector
Stevens Business Service Inc.
08.2013 - 08.2014
Administrative Assistant Office Manager
Nu-Image Marketing
05.2010 - 08.2011
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