Overview
Work History
Education
Skills
Timeline
Generic

Francheska Gonzalez

Haverhill,MA

Overview

10
10
years of professional experience

Work History

Paraprofessional

The Leonard Middle School
08.2022 - Current
  • Reported on student progress, behavior, and social skills to parents.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Provided support during classes, group lessons, and classroom activities.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Supported student learning objectives through personalized and small group assistance.
  • Maintained safety and security by overseeing students in recess environments.
  • Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
  • Followed lesson plans designed by absent teachers.

IRS Customer Service Representative

Maximus
10.2020 - 06.2022
  • Taking in-bound calls and answering questions with the appropriate pre-scripted responses which must be read verbatim to provide basic, general, and claims-specific information
  • Performing outbound calls to verify the authenticity of received documents
  • Utilize standard technology such as computers, telephone, email, and web browser to complete work tasks
  • Complete basic data entry in the computer terminal related to phone inquiries such as clicking buttons to confirm answers
  • Refer escalated calls as needed to the supervisors.

Patient Service Representative (PSR)

Urban Health Plan, Inc.
10.2018 - 10.2020
  • Schedule patient’s appointments for accommodations
  • EMR and EHR proficiency while working on it
  • Patient conflict resolution focus
  • Answer phone calls to assist co-workers and patients.

Receptionist

V.T.S Realty, Inc.
05.2014 - 07.2015
  • Managed front desk reception and all clerical work
  • Meet and greet incoming vendors, guests and stakeholders
  • Manage application forms for rental inquiries, accounts payable, bank deposits
  • Maintained various databases to ensure all information is up to date for property managers.

Education

High School Diploma equivalent, GED -

Bronx Adult Learning Center

Skills

  • Strong attention to detail with thoroughness and organization
  • Good follow-up communication skills
  • Positive attitude, reliable, desire to excel, self-motivator
  • Strong work ethic with ability to meet deadlines
  • Able to multitask and work independently with little or no direction
  • Bilingual (Fluent in English/Spanish)
  • Working knowledge of all basic computer programs
  • Relationship Building

Timeline

Paraprofessional

The Leonard Middle School
08.2022 - Current

IRS Customer Service Representative

Maximus
10.2020 - 06.2022

Patient Service Representative (PSR)

Urban Health Plan, Inc.
10.2018 - 10.2020

Receptionist

V.T.S Realty, Inc.
05.2014 - 07.2015

High School Diploma equivalent, GED -

Bronx Adult Learning Center

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Francheska Gonzalez