Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Francheska Grullon

The Bronx

Summary

Dynamic and results-oriented professional with extensive experience in customer service and office administration, notably at Docgo. Excelled in data entry and fostering customer relations, enhancing document organization and client satisfaction. Demonstrated strong problem-solving and verbal communication skills, contributing to a positive work environment and efficient operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Docgo
07.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed forms, reports, logs, and records to quickly handle all documentation for guest

Sales Associate

Foot Locker
10.2021 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Summer Camp Counselor

SYEP
06.2021 - 08.2021
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Supported children by actively listening and offering encouragement.
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Implemented camp activities fostering physical, social, and emotional growth.
  • Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
  • Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
  • Developed and monitored safety policies and procedures to facilitate safety of participants.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.

Tutor

Libary
09.2017 - 02.2020
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
  • Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
  • Assisted students in developing study skills and strategies.
  • Motivated students with accurate feedback and positive reinforcement.
  • Developed methods to motivate and engage students in learning.
  • Monitored student progress and provided feedback and support.

Education

GED -

Inwood Early College
650 Academy St 10034
06-2022

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Strong problem solver
  • Verbal communication
  • Documentation and recordkeeping
  • Critical thinking
  • Customer relations

Certification

  • Certified Dental Assistant (CDA)

Languages

Spanish
Native or Bilingual

Timeline

Administrative Assistant

Docgo
07.2023 - Current

Sales Associate

Foot Locker
10.2021 - 07.2023

Summer Camp Counselor

SYEP
06.2021 - 08.2021

Tutor

Libary
09.2017 - 02.2020

GED -

Inwood Early College

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Francheska Grullon