Summary
Overview
Work History
Skills
Timeline
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Francheska Hernandez

Lakeland,FL

Summary

Dependable lead sales associate with several years of hands-on experience supervising sales department. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback and coaching to sales team and monitoring and enforcing cash handling policies.

Overview

13
13
years of professional experience

Work History

Sales Lead

Metro by T-Mobile
Buffalo, NY
04.2016 - 04.2024
  • Processed transactions using a point-of-sale system.
  • Developed promotional strategies to increase sales volume.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.
  • Assisted customers with product selection, sizing and styling.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Upsold additional items based on customer interests and needs.
  • Greeted customers and provided exceptional customer service.
  • Demonstrated product features and benefits for customers' needs.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Developed and implemented sales strategies to increase market share.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.

Waitress

Marottos
Buffalo, NY
09.2013 - 04.2016
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Took orders for food and drinks and delivered them to guests.
  • Processed payments accurately using cash registers or POS systems.
  • Prepared checks accurately and processed payments promptly.
  • Performed basic math calculations when computing bills for customers' meals.
  • Communicated daily specials to customers.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Provided accurate change for cash transactions using a cash register system.
  • Answered questions about menu items, ingredients, and pricing.
  • Developed positive relationships with regular customers through friendly conversation.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Trained new employees to perform duties.

Sales Representative

Foot Locker
Buffalo, NY
02.2011 - 09.2013
  • Provided technical support for customers using the company's products or services.
  • Analyzed customer feedback to improve products and services.
  • Answered customer inquiries via phone, email, and chat.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided accurate information about products and services to customers.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.

Skills

  • Sales closing
  • Performance Management
  • Customer Retention
  • Upselling strategies
  • Closing Techniques
  • Sales analytics
  • Excellent Communication
  • Relationship selling
  • Merchandising proficiency
  • Organizational Skills
  • Problem-solving abilities
  • Effective customer upselling
  • Multitasking
  • Time Management
  • Cash Handling

Timeline

Sales Lead

Metro by T-Mobile
04.2016 - 04.2024

Waitress

Marottos
09.2013 - 04.2016

Sales Representative

Foot Locker
02.2011 - 09.2013

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Francheska Hernandez