Francheska Liceaga

Cashier

PGA Tour Superstore

08.2022 - Current

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Answered questions about store policies and addressed customer concerns.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Set up new sales displays each week with fresh merchandise.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Maintained current knowledge of store promotions and highlighted sales to customers.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Processed refunds and exchanges in accordance with company policy.
Responded promptly to requests for assistance, spills and customer inquiries.
Worked with floor team and managers to meet wide range of customer needs.
Handled cash with high accuracy and took care to check bills for fraud.
Used POS system to enter orders, process payments and issue receipts.
Learned duties for various positions and provided backup at key times.
Performed cash, card, and check transactions to complete customer purchases.
Increased sales of promotional items by informing customers about current offers.
Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Enhanced shopping experience, provided product information and location assistance.
Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Facilitated smoother checkout process, trained new employees on POS systems.
Enhanced customer service experience by efficiently processing purchases and returns.
Reduced processing errors by meticulously following transaction procedures.
Improved store atmosphere with thorough and prompt cleaning of checkout area.
Supported marketing initiatives by setting up and maintaining promotional displays.
Strengthened team morale and cooperation by assisting coworkers during peak hours.
Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Enhanced customer loyalty by participating in rewards program enrollment.
Implemented loss prevention strategies, reducing instances of theft at checkout.

Logistics Associate

PGA Tour Superstore

08.2021 - Current

Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
Reduced order processing time with streamlined packing and shipping processes.
Managed supply chain operations, optimizing transportation routes and carrier selection for cost savings.
Optimized warehouse layout for maximum space utilization and efficient material handling practices.
Oversaw the safe loading and unloading of trucks, adhering to safety regulations and minimizing potential risks.
Improved warehouse efficiency by implementing innovative inventory management techniques.
Shipped material and performed boxing, packing, labeling, and preparation of related documents.

Lifeguard

Typhoon Texas Waterpark

05.2019 - 04.2022

Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
Monitored safety of guests in and around swimming pool.
Provided friendly customer service to guests and addressed concerns.
Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.

Summary

Overview

Work History

Cashier

Logistics Associate

Lifeguard

Education

High School Diploma -

Skills

Timeline

Cashier

Logistics Associate

Lifeguard

High School Diploma -

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