Francheska Marshall
FREEPORT,BH
Summary
Dedicated person with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Detail-orientated , adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. Responsible , passionate about delivering outstanding quality and service. Offering 8 years of experience in hospitality industry with history of recognition for performance.
Overview
18
18
years of professional experience
Work History
LEAD HOUSEKEEPER
ROYAL CARRIBBEAN CRUISE LINE
GREAT HARBOUR CAY, BAHAMAS
02.2021 - Current
- Organized files to support efficiency and traceability.
- Prepared range of written communications, documents and reports.
- Managed complaints with calm, clear communication and problem-solving.
- Actively listened to customers to fully understand requests and address concerns.
- Supervised work of contracted employees to deliver work on schedule.
GUESTS SERVICES
ROYAL CARRIBBEAN CRUISE LINE
GREAT HARBOUR CAY, BAHAMAS
07.2019 - 02.2021
- Enhanced working relationships by participating in team-building activities.
- Engaged with customers to better understand needs and deliver excellent service.
- Handled customer concerns and escalated major issues to supervisor.
- Thrived in fast-paced environment with energy and enthusiasm.
Server
GERTRUDE RESTUARANT
NORTH ANDROS, BAHAMAS
05.2006 - 01.2009
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Anticipated and addressed guests' service needs.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Resolved complaints from guests by listening to issues and notifying restaurant manager.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Education
HIGH SCHOOL DIPLOMA -
HUNTLEY CHRISTIE HIGH
NORTH ANDROS2005
Skills
- Communication Skills
- Inventory Management
- Adaptability
- Resourcefulness
- Team Work
- Problem Solving
- Flexibility
- Staff Evaluations
- Staff Scheduling
Additional Information
Awarded the Leadership of the month award
T3 Certificate
GSNL Certificate
Timeline
LEAD HOUSEKEEPER
ROYAL CARRIBBEAN CRUISE LINE
02.2021 - Current
GUESTS SERVICES
ROYAL CARRIBBEAN CRUISE LINE
07.2019 - 02.2021
Server
GERTRUDE RESTUARANT
05.2006 - 01.2009
HIGH SCHOOL DIPLOMA -
HUNTLEY CHRISTIE HIGH
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