Francheska Powell

• Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
• Assisted patients with navigating insurance processes, reducing confusion and financial stress surrounding healthcare expenses.
• Identified areas of improvement in facility operations through regular assessments, leading to more efficient resource allocation.
• Ensured HIPAA compliance while managing sensitive patient information for secure data handling practices.
• Implemented strategies for improving overall patient experience within the facility, resulting in increased satisfaction scores.
• Maintained accurate patient records, contributing to efficient healthcare delivery and informed decision-making by medical professionals.
• Improved patient satisfaction by providing personalized care and addressing individual concerns.
• Established strong rapport with patients, fostering trust and open communication for improved outcomes.
• Collaborated with medical staff to ensure patients received timely and appropriate care.
• Provided compassionate support to patients and families during difficult healthcare experiences.

At Physicians Imaging I was a scheduler, the responsibilities included a range of tasks vital to the smooth operation of diagnostic services. These included:

• Order Collection and Verification: Orders were collected via electronic fax, ensuring they adhered to proper medical terminology requirements and were accompanied by corresponding billable diagnosis codes.

• Patient Demographic Management: Patient demographics were input into the scheduling system, Tebra, ensuring that all information was accurately recorded and organized for efficient patient communication.

• Insurance Verification: Platforms such as Availity, United Healthcare, Cigna, Tricare, and other relevant websites were used to verify each patient’s insurance benefits and eligibility, ensuring a seamless process for patients and accurate billing procedures for the facility.

• Communication with Medical Providers: Coordination of additional information required for orders was handled by faxing or contacting doctors' offices. This proactive approach ensured that all necessary documentation was obtained prior to scheduling patients.

• Appointment Scheduling and Patient Interaction: Phone inquiries were answered, and patients were contacted directly to schedule appointments for diagnostic testing. Additionally, walk-in patients were engaged and provided with the necessary information to facilitate their scheduling process.

• Administrative Support: Appointment charts were assembled, ensuring that all required documents were compiled accurately and comprehensively.

• Use of Office Equipment and Programs: Proficiency with using a printer for copies and scanning was demonstrated. Familiarity with troubleshooting basic computer or software issues was maintained. Skills were applied in the use of Excel, Microsoft Word, Ring Central, and electronic faxing.

In summary, my role as a scheduler at Physicians Imaging encompassed a diverse range of responsibilities crucial to maintaining diagnostic testing operations and delivering quality patient care.

For six years prior to venturing back out into the professional workforce in February of 2023, I owned a home bakery that specialized in decorated cookies and cookie decorating classes.

Aside from the normal tasks that may come to mind like ingredient shopping, baking, decorating and packaging, I also had to organize my calendar. I kept a tight schedule, only taking a certain amount of orders per week, based on the amount of cookies per order and their design level, so it was very important that I scheduled accordingly. I accepted credit/debit cards as payment for all orders and processed them using a Square terminal. I wrote advertisements and marketed on social media. I took orders and organized them within an online software. I communicated with clients, discussed order details, and answered any questions they had. I budgeted for baking ingredients, gas for deliveries, packaging supplies, decorating supplies and marketing materials and taxes.

For cookie decorating classes, I reached out to local businesses to secure venues for the classes. I designed, decorated and photographed the class examples. I created marketing campaigns, via social media and email. I baked the cookies, made icing, put together decorating kits for each attendee, and lead the class through step by step instructions and helped to encourage each person along the way!

I look back with great fondness on the years I spent in my home bakery while also caring for my children. Those were precious times, filled with creativity, entrepreneurship, and the joy of seeing my passion come to life in every cookie order and class.

Before having my first child, I worked as a server/waitress at a small Bbq restaurant. My responsibilities included seating customers, taking orders, delivering food and drinks, taking inventory and stocking supplies and cleaning the restaurant.