Francheska Torres - Rodirguez
New Britain
Summary
Dynamic operations manager with a strong track record at Party City, excelling in process improvement and employee mentoring. Successfully streamlined inventory management, enhancing stock availability and reducing waste. Committed to safety compliance and effective communication, fostering a high-performance culture through targeted training and performance evaluations.
Overview
7
7
years of professional experience
Work History
Pace Setter
RICH PRODUCTS CORPORATION
09.2024 - Current
- Participated in training sessions to improve skills and knowledge of processes.
- Ensured adherence to safety protocols, maintaining a safe working environment for all staff members.
- Developed best practice standards for associates, standardizing procedures across the company''s operations.
- Implemented process improvements that led to reduced production times and increased output.
- Adhered to company policies and regulations consistently supporting overall organizational objectives.
- Assisted in the training of new associates, ensuring consistent work standards across the team.
- Help with orientation of new hires.
- Assess associate's preformance in different departments
Casting Associate
RICH PRODUCTS CORPORATION
09.2024 - 02.2025
- Collaborated with production teams to ensure seamless casting processes for new product launches.
Operations Manager
Party City
09.2018 - 08.2024
- Streamlined inventory management processes to enhance stock availability and reduce waste.
- Implemented training programs for staff, enhancing customer service skills and operational knowledge.
- Developed standard operating procedures that improved workflow consistency across multiple locations.
- Oversaw compliance with safety regulations, fostering a secure work environment for all employees.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Led cross-functional teams to improve operational efficiency and increase productivity in store operations.
Education
High School Diploma -
Escuela Evangelica Unida
Fajardo, PRSkills
- Process improvement
- Safety compliance
- Training development
- Inventory management
- Performance evaluation
- Employee mentoring
- Team supervision
- Compliance monitoring
- Hiring and onboarding
- Best practice implementation
- Staff training programs
- Strong work ethic
- Teamwork
- Attention to detail
- Multitasking
- Effective communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pace Setter
RICH PRODUCTS CORPORATION
09.2024 - Current
Casting Associate
RICH PRODUCTS CORPORATION
09.2024 - 02.2025
Operations Manager
Party City
09.2018 - 08.2024
High School Diploma -
Escuela Evangelica Unida