Francheska Krone
Merritt Island,FL
Summary
Motivated and detail-oriented professional with 10+ years of experience in Customer Service, Hospitality, Entertainment, and Administrative Support. Adept at managing multiple priorities, improving team efficiency, organizing, and standardizing protocols. Providing exceptional client care. Known for strong communication skills, a positive attitude, and a friendly disposition, with the ability to pick up new systems and implement them in daily tasks.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Home Health Aide Nurse's Assistant
Home Instead Senior Care Home
02.2024 - Current
- Provided compassionate personal care, assisting clients with daily living activities and promoting independence.
- Administered prescribed medications while ensuring adherence to safety protocols and treatment plans.
- Monitored vital signs and documented health changes, communicating findings to nursing staff for effective care management.
- Developed tailored care plans in collaboration with healthcare professionals, enhancing individual client outcomes and satisfaction.
Personal Chef
MMA/ UFC Fighter and Coach
02.2007 - Current
- Developed personalized meal plans based on dietary preferences and restrictions.
- Managed inventory and sourced high-quality ingredients from local suppliers.
- Prepared gourmet meals for diverse clientele, ensuring taste and presentation excellence.
- Provided cooking demonstrations and nutritional education to clients and their families.
Virtual Personal Administrative Assistant
Dr. Francisco Carballo Duran, Hospital Chief of Medicine
02.2017 - 08.2023
- Managed scheduling and calendar coordination for multiple executives to optimize productivity.
- Developed and maintained organized digital filing systems for efficient document retrieval.
- Facilitated communication between departments, ensuring timely information flow and collaboration.
- Streamlined administrative processes by implementing new software tools for task management.
- Coordinated travel arrangements, including itineraries and accommodations, enhancing travel efficiency.
- Assisted in the preparation of reports and presentations, ensuring accuracy and clarity of information.
- Led initiatives for office organization, improving workspace functionality and employee satisfaction.
- Mentored junior staff on administrative best practices, fostering professional development within team dynamics.
- Maintained confidentiality of sensitive information while handling critical tasks such as contract review and document drafting.
- Improved office efficiency by coordinating travel arrangements, accommodations, and conference registrations for executives.
- Supported executive decision-making by conducting research on various topics, presenting findings in concise reports.
- Streamlined communication between executives and clients through professional correspondence and timely responses.
- Enhanced client satisfaction by efficiently managing appointments and schedules.
- Boosted team morale with thoughtful event planning for company gatherings, holiday celebrations, and employee recognition activities.
- Facilitated collaboration among team members with effective meeting preparation, including agenda creation and distribution of materials.
- Delivered excellent customer service by addressing inquiries promptly, resolving issues professionally.
- Optimized workflow processes by implementing new software tools for project management and time tracking.
- Upheld a professional image at all times while representing the company during interactions with clients and stakeholders.
- Demonstrated adaptability in supporting multiple executives simultaneously, prioritizing tasks to meet individual needs effectively.
- Provided reliable assistance during high-pressure periods or staff absences, demonstrating flexibility in adapting to changing circumstances.
- Enabled a positive work environment by proactively identifying areas for improvement and implementing effective solutions to streamline daily operations.
- Ensured accurate financial recordkeeping through diligent expense report management and invoice processing.
- Contributed to company growth by assisting with the recruitment process, scheduling interviews, and onboarding new employees.
- Expedited operational efficiency with thorough database management ensuring accurate contact information for clients and partners.
- Assisted in achieving business objectives by providing administrative support for marketing campaigns and sales initiatives.
- Reduced workload stress for managers by taking ownership of routine administrative tasks such as calendar management and appointment setting.
- Strengthened working relationships between departments through seamless coordination of interdepartmental projects or meetings.
- Increased productivity by organizing and maintaining electronic filing systems for easy access to important documents.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Conferred with customers by telephone, chat or email to provide information.
- Completed business correspondence, transcription, and data entry.
- Managed CRM input, exports and clean up.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Researched topics and events to support supervisor's work agenda and projects.
- Executed travel arrangements by researching and booking flights and accommodations.
- Coordinated Skype calls across multiple time zones.
- Organized and managed team tasks using Trello and Asana.
- Uploaded files for team use on Google Suite and SharePoint.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Ordered gifts for clients for holidays and in recognition of special accomplishments.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Performed research to collect and record industry data.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Assistant Manager
De Soto Internal Medicine Services Inc
08.2017 - 04.2023
- Maintained & managed schedules for 9 employees & an average of 3,062 patients for 13 doctors at 13 practices such as: cardiology, hematology, internal medicine, nephrology, nutrition, oncologist, physical therapy, & rheumatologist
- This also included rescheduling the employees & patients schedules to best accommodate the doctor's
- Intake information from patients in order to refer them to the specific medical practitioner that would best serve their symptoms
- Resolved any conflicts & miscommunications between patients, employees and doctors
- Assisted patients with the resources and needs to obtain medical care within the practices
- Resources included: communication, directions, financials, additional medical practitioner that weren't offered at the practices, & transportation
- Provided grief counseling to patients and their families
- Confirmed all documents were accurate, received, and sent to the appropriate contacts
- This included medical equipment orders, doctor referrals, insurance verifications, lab, CT's, MRI & x-ray requests & results, prescription requests to pharmacy's and specialty pharmacy
- Served as the main point of contact for the Medicine
- Services call center
- Averaged 3,000 calls a day
- Assisted with any other duties as assigned by the Medical
Administrative Assistant
De Soto Internal Medicine Services Inc
03.2016 - 08.2017
- Relocated back to Florida to help take care of immediate family members recovering from surgery and Cancer
- Managed their diets
- Took her to medical appointments
Sous Chef
Javier Cotto Executive Chef
02.2007 - 05.2009
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sous Chef
Westin Diplomat hotels
01.2005 - 01.2007
- Prepared and presented sophisticated cold dishes, ensuring high culinary standards.
- Developed and maintained garnishing techniques to enhance dish aesthetics and flavors.
- Collaborated with kitchen staff to streamline food preparation processes, improving efficiency.
- Trained junior staff on safety protocols and best practices in food handling and storage.
- Implemented inventory management strategies to minimize waste and optimize ingredient usage.
- Oversaw quality control procedures for raw ingredients, ensuring freshness and compliance with standards.
- Led menu development initiatives, incorporating seasonal ingredients to elevate dining experiences.
- Mentored junior chefs, fostering skill development and encouraging creative contributions to menu items.
- Assumed responsibility for creating visually appealing hors d''oeuvres displays during banquets or private events, enhancing overall event presentation.
- Streamlined prep work processes for improved efficiency, reducing waste and saving time in a high-volume kitchen environment.
- Maintained a clean and organized workstation at all times, adhering to strict sanitation protocols for safe food handling practices.
- Ensured optimal freshness of ingredients through proper storage and rotation procedures, maintaining the highest quality standards.
- Monitored quality of raw and cooked food products to uphold health code standards.
- Participated in budgeting process for cold and preserved foods, seeking new sources, and assessing quality as necessary.
- Determined food organization and presentation, establishing decorative food displays and directing staff in proper orientation.
- Responded to and managed guest concerns and complaints, establishing direct connections with customers and resolving conflicts when necessary.
- Communicated importance of safety practices, detailing procedure codes, employee understanding of safety protocol, monitoring processes, and risk management regulations.
- Mastered various knife skills for precise cuts and meticulous attention to detail in all aspects of Garde Manger tasks.
- Participated in weekly team meetings, providing input on menu development and suggesting process improvements for more efficient operations.
- Expedited orders during peak hours with accuracy and speed, ensuring guest satisfaction through timely service delivery.
- Managed inventory levels effectively by tracking usage patterns and placing accurate orders with suppliers on a weekly basis.
- Exhibited versatility by stepping into other kitchen roles as needed, demonstrating adaptability and a strong work ethic.
- Developed customized catering menus for special events, accommodating dietary restrictions and client preferences while showcasing culinary creativity.
- Incorporated seasonal ingredients into daily specials, offering unique dishes that highlighted the freshest flavors available.
- Successfully maintained consistent quality across all Garde Manger dishes, ensuring adherence to established recipes and preparation techniques.
- Implemented cost-control measures by accurately portioning ingredients according to standardized recipes, minimizing waste without compromising product quality.
- Worked closely with the executive chef to develop new menu items that aligned with current culinary trends and guest preferences.
- Assisted with training new staff members on Garde Manger station operations, sharing knowledge and expertise for consistency across the team.
- Consistently maintained appropriate par levels of prepared items to guarantee availability during service hours without overproducing excess inventory.
- Enhanced plate presentation by employing creative garnishing techniques and attractive food arrangements.
- Elevated dining experience through thoughtful ingredient selection that showcased premium products while balancing cost considerations.
- Collaborated with culinary team to create seasonal menus, showcasing fresh produce and innovative flavor combinations.
- Improved customer satisfaction ratings by promptly addressing concerns or special requests related to the Garde Manger station offerings.
- Assisted with menu development and planning.
- Coordinated with team members to prepare orders on time.
- Monitored food production to verify quality and consistency.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Evaluated food products to verify freshness and quality.
- Disciplined and dedicated to meeting high-quality standards.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Set up and broke down kitchen for service.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Participated in food tastings and taste tests.
- Utilized culinary techniques to create visually appealing dishes.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Modified recipes to accommodate dietary restrictions and allergies.
- Implemented food cost and waste reduction initiatives to save money.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Developed close relationships with suppliers to source best ingredients.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Developed and executed innovative menu items to enhance guest satisfaction and dining experience.
- Oversaw kitchen operations, ensuring adherence to health standards and quality control protocols.
- Trained and mentored culinary staff, fostering skill development and teamwork in fast-paced environment.
- Collaborated with suppliers to source high-quality ingredients, optimizing cost efficiency without compromising quality.
- Implemented new cooking techniques, increasing efficiency and reducing preparation time for various dishes.
- Researched culinary trends to incorporate into seasonal menus, attracting diverse clientele and enhancing brand reputation.
- Managed inventory levels, minimizing waste through effective stock rotation and portion control practices.
- Led special events catering initiatives, coordinating logistics and staffing to ensure seamless execution of services.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Placed orders to restock items before supplies ran out.
- Maintained well-organized mise en place to keep work consistent.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Achieved consistent on-time service, optimizing kitchen workflows and staff scheduling.
- Maintained high standards of cleanliness and organization in kitchen, passing all health inspections with excellent ratings.
- Elevated restaurant's reputation, securing positive reviews through meticulous attention to food quality and presentation.
- Improved kitchen safety, conducting comprehensive training on proper equipment use and emergency procedures.
- Developed signature dish that became bestseller, combining innovative flavors with classic techniques.
- Designed and executed catering menus for high-profile events, adapting offerings to meet diverse client needs.
- Curated wine pairing list that complemented menu offerings, enhancing overall dining experience.
- Spearheaded series of cooking workshops for community, building brand loyalty and engaging with wider audience.
- Enhanced guest satisfaction by introducing feedback system to gather insights and make informed improvements.
- Fostered culture of sustainability by sourcing ingredients from local farms and suppliers.
- Boosted team morale and productivity with regular training sessions on culinary techniques and customer service standards.
- Instituted mentorship program for junior chefs, providing guidance and support to nurture their professional development.
- Reduced food waste significantly, introducing composting program and revising portion sizes.
- Negotiated with vendors for better pricing on high-quality ingredients, balancing costs without compromising standards.
- Managed successful kitchen remodel, selecting equipment that increased productivity and met evolving needs.
- Streamlined kitchen operations for increased efficiency, implementing new inventory management system.
- Customized meal plans for guests with dietary restrictions, ensuring welcoming and inclusive dining experience.
- Enhanced dining experience by crafting innovative menu items tailored to seasonal ingredients.
- Organized and led team participation in community events, raising restaurant's profile and engaging with potential customers.
- Collaborated with front-of-house staff to ensure seamless service, addressing and resolving any issues promptly.
- Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
- Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
- Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
- Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
Event Service Usher
American Airlines Arena
08.2005 - 11.2005
Education
National And International License - Mixology
Bartender Association
San Juan, PR02.2010
Associate of Science - Massage Therapy And Oriental Medicine
Everest Institute
Miami, FL05.2008
Associate Degree - Food Science
Johnson & Wales University
North Miami11.2006
High School Diploma -
Adianez Academy
Guaynabo, PR05-2004
Associate of Arts And Sciences - Fashion Merchandising/ Design
Johnson And Wales University
Miami, FL11-2007
Certification - Medication Technician
Elite Medical Academy
Orlando, FL05-2025
Skills
- Anydesk
- Reliability
- Resourcefulness
- Self-motivated
- Self-starter
- Strong customer
- Service
- Team player
- Time management
- Staff Training
- Project Management
- Staff Development
- Business Development Understanding
- Customer Relationship Management
- Customer Relations
- Time Management
- Team Motivation
- Microsoft Office Expertise
- Directing Team Members
- Executive Calendars
- Managing Multiple Priorities
- Marketing Tactics
- Overseeing Employees
- Administration and Reporting
- Call Forwarding
- HIPAA compliance
- Vital signs monitoring
- Personal hygiene assistance
- End-of-life care
- Feeding assistance
- Patient care coordination
- Medical terminology
- Geriatric care
- Client transportation
- Schedule management
- Patient awareness
- Wound care management
- Repositioning
- Therapeutic communication
- Range of motion exercises
- Willingness to learn
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Patient care
- Vital signs
- Basic life support
- Excellent communication
- Direct patient care
- Empathy and compassionate care
- CPR certification
- Organizational skills
- Adaptability and flexibility
- Effective communication
- Active listening
- Verbal and written communication
- Dementia care
- Calm under stress
- Heavy lifting
- Certified in CPR/AED
- Relationship building
- Supporting personal needs
- Clinical documentation
- Patient care quality
- Patient observation
- Bedside manner
- Wound care
- Patient relationship building
- Emotional support
- Patient assessments
- Electronic charting
- Pain management
- Client documentation
- Documenting behaviors
- Meal preparation
- Family communication
- Patient positioning
- Emotional and social support
- Task prioritization
- Specimen collection
- Personal care aide
- Room cleaning and restocking
- Responding to emergencies
- Blood sugar monitoring
- Self motivation
- Infection control
- Mental health support
- Interpersonal skills
- Bedsore prevention
Certification
- CMT - Certified Medication Technician
- Safety to the client Training [02-22-2024]
- Safety for the Care Professional [02-24-2024]
- Maintaining Professional Boundaries [02-24-2024]
- Relationship Fundamentals [02-24-2024]
- Introduction to Dementia [02-24-2024]
- Children in Between Florida Parent Education and Family Stabilization Course [07/24/2020-07/30/2020
- BSL Provider [CPR and AED] (American Heart Association) [02-29-2024]
- HIV and AIDS understanding certification [03-01-2024]
- Alzheimer's Training (Elder Affairs Florida) [03-08-2024]
- National and International Certification of a Professional Mixologist with the Bacardi Corporation
- National and International recognition as a Mixologist with the Dewar's corporation [09-14-2009]
- Ambassador of the Stellar Artois Brand Awarded by: VSuarez
- Certification of Creative Mixology by the Absolut Vodka Akademi [11/03/2009]
- Winner of the Semi-Annual Visual Display Competition for Visual Merchandising. [02/01/2007]
LANGUAGES
Spanish Native
English Bilingual
Timeline
Home Health Aide Nurse's Assistant
Home Instead Senior Care Home
02.2024 - Current
Assistant Manager
De Soto Internal Medicine Services Inc
08.2017 - 04.2023
Virtual Personal Administrative Assistant
Dr. Francisco Carballo Duran, Hospital Chief of Medicine
02.2017 - 08.2023
Administrative Assistant
De Soto Internal Medicine Services Inc
03.2016 - 08.2017
Personal Chef
MMA/ UFC Fighter and Coach
02.2007 - Current
Sous Chef
Javier Cotto Executive Chef
02.2007 - 05.2009
Event Service Usher
American Airlines Arena
08.2005 - 11.2005
Sous Chef
Westin Diplomat hotels
01.2005 - 01.2007
National And International License - Mixology
Bartender Association
Associate of Science - Massage Therapy And Oriental Medicine
Everest Institute
Associate Degree - Food Science
Johnson & Wales University
High School Diploma -
Adianez Academy
Associate of Arts And Sciences - Fashion Merchandising/ Design
Johnson And Wales University
Certification - Medication Technician
Elite Medical Academy