Franchesky Anziani
McAdoo
Summary
Dynamic sales supervisor with expertise in customer service and sales strategy development at Harbor Freight Tools USA. Enhanced team performance through effective training and mentoring, driving a 20% increase in customer engagement. Reliable and compassionate, adept at adapting to diverse environments and managing high-pressure situations with professionalism. Fluent in English and Spanish.
Experienced with patient care coordination, operational support, and administrative duties. Utilizes strong organizational and communication skills to enhance team productivity and workflow efficiency. Knowledge of healthcare protocols and compliance to maintain high standards of patient care.
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
9
9
years of professional experience
Work History
Sales Supervisor
Harbor Freight Tools USA
10.2021 - Current
- Supervised daily sales operations, ensuring team met objectives and maintained high customer service standards.
- Trained and mentored new staff on product knowledge and sales techniques to enhance performance.
- Analyzed sales data to identify trends, implementing strategies to improve inventory management.
- Coordinated promotional events, increasing store visibility and driving customer engagement initiatives.
- Developed team schedules, optimizing coverage during peak hours for maximum efficiency.
- Collaborated with upper management on strategic planning to align store goals with corporate initiatives.
Customer Service Representative Remote
Harbor Freight
10.2021 - 04.2022
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Assisted in training new staff on customer service protocols and systems.
- Managed returns and exchanges efficiently, ensuring compliance with store policies.
- Maintained knowledge of product inventory to provide accurate information to customers.
- Developed procedures for handling difficult situations, resulting in increased customer retention efforts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Patient Care Provider
Saint Luke Nursing Home
07.2020 - 12.2021
- Assisted in administering medications and monitoring patient conditions for changes.
- Implemented infection control measures, enhancing safety within the rehabilitation center.
- Improved patient satisfaction by providing compassionate and attentive care during their hospital stay.
- Managed challenging situations with professionalism, such as caring for patients facing terminal illnesses or experiencing acute distress.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Patient Care Provider
Mountain City Health & Rehabilitation Center
01.2019 - 06.2020
- Provided compassionate care to patients, ensuring comfort and dignity during daily activities.
- Collaborated with healthcare professionals to develop individualized care plans for patients.
- Trained new staff on best practices for patient care and facility protocols.
- Conducted regular assessments of patient needs, adjusting care strategies as necessary.
- Supported patients'' emotional well-being by offering empathy, listening actively, and addressing their needs in a timely manner.
- Developed strong rapport with patients from diverse backgrounds by displaying cultural sensitivity and adapting communication styles accordingly.
Front Desk Receptionist
Hazleton Transportation
09.2016 - 02.2019
- Managed front desk operations, ensuring seamless check-in and check-out processes for all guests.
- Coordinated communication between departments, enhancing workflow and service delivery.
- Maintained accurate booking records using internal reservation systems to support scheduling efficiency.
- Assisted in resolving guest inquiries and complaints, fostering positive customer experiences.
- Trained new staff on front desk protocols and procedures, improving team performance and service standards.
- Oversaw inventory of office supplies, ensuring adequate stock levels and timely reordering as needed.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
High School Diploma -
Hazleton Area High School
Hazleton, PA06-2019
Skills
- Customer service
- Sales presentations
- Effective selling techniques
- Sales strategy development
- Patient care focus
- Patient
- Reliable
- Responsible
- Fluently Bilingual
- Compassionate
- Easy to adapt
- Patient care scheduling
- Call center experience
Languages
Spanish
Native or Bilingual
Timeline
Sales Supervisor
Harbor Freight Tools USA
10.2021 - Current
Customer Service Representative Remote
Harbor Freight
10.2021 - 04.2022
Patient Care Provider
Saint Luke Nursing Home
07.2020 - 12.2021
Patient Care Provider
Mountain City Health & Rehabilitation Center
01.2019 - 06.2020
Front Desk Receptionist
Hazleton Transportation
09.2016 - 02.2019
High School Diploma -
Hazleton Area High School