Franchessica Childress
Memphis,TN
Summary
Versatile and dynamic, with a proven track record at Shelby County Airport Authority, enhancing operational efficiency and safety. Excelled in equipment operation and problem-solving, boosting system reliability. Demonstrated exceptional teamwork and communication, leading to improved service delivery and customer satisfaction. Skilled in both technical and interpersonal aspects, ensuring high-quality outcomes in diverse roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Seasonal Utility Operator
Shelby County Airport Authority
08.2023 - 12.2024
- Operated equipment to ensure smooth functioning of utility services.
- Monitored system performance for reliable service delivery.
- Conducted routine inspections to maintain equipment efficiency.
- Improved operational efficiency by adhering to safety protocols.
- Communicated with team members to coordinate maintenance activities.
- Identified potential issues and reported them to prevent service disruptions.
- Followed safety protocols to prevent accidents and ensure safe work environment.
Jewelry Sales Associate
Zales The Diamond Store
11.2022 - 07.2023
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
Shift Leader
Taco Bell
05.2020 - 11.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Front of House Team Member
Firebirds Wood Fired Grill
12.2018 - 04.2020
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
Education
High School Diploma - Accounting And Finance
Raleigh Egypt High School
3970 Voltaire Memphis, TN 38128 United States05.2017
Skills
- Equipment operation
- Safety protocols
- System monitoring
- Troubleshooting skills
- Problem-solving
- Quality control
- Utility operations
- First aid training
- Vehicle maintenance
- Grounds maintenance
- Dishwashing
- Cleaning procedures
Certification
- State Driver's License
- ServSafe Alcohol - National Restaurant Association.
- Certified Beer Server – Cicerone Certification Program.
- Diamond Essentials Certificate – International School of Gemology.
- Accredited Jewelry Professional (AJP) - Gemological Institute of America (GIA).
- Colored Stone Grading Lab Class Certificate - Gemological Institute of America (GIA).
Languages
English
Native or Bilingual
Timeline
Seasonal Utility Operator
Shelby County Airport Authority
08.2023 - 12.2024
Jewelry Sales Associate
Zales The Diamond Store
11.2022 - 07.2023
Shift Leader
Taco Bell
05.2020 - 11.2022
Front of House Team Member
Firebirds Wood Fired Grill
12.2018 - 04.2020
- State Driver's License
- ServSafe Alcohol - National Restaurant Association.
- Certified Beer Server – Cicerone Certification Program.
- Diamond Essentials Certificate – International School of Gemology.
- Accredited Jewelry Professional (AJP) - Gemological Institute of America (GIA).
- Colored Stone Grading Lab Class Certificate - Gemological Institute of America (GIA).
High School Diploma - Accounting And Finance
Raleigh Egypt High School
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