Franchesta Davis
Louisburg,NC
Summary
Seeking a long-term career where my progressive 12 years of professional experience in medical health care can contribute towards my professional growth and development. Highly organized and efficient in a fast-paced multi-tasking environment; able to prioritize effectively to accomplish objectives. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
15
15
years of professional experience
Work History
Access Specialist I
Duke University Hospital
02.2023 - Current
- Scheduling an appointment
- Identify the caller and relationship to the patient, using compliance-based scheduling guidelines
- Identify the patient using 2 identifiers in accordance with compliance guidelines
- Register the patient by entering, verifying and/or updating demographic and guarantor information including emergency contacts
- Gather special needs information and coordinate the provision of necessary support services, i.e., disabilities, language services, other special needs
- Translate a patient's request using clinical terminology and specialty-specific guidelines that are recognized by our information systems and approved by our clinical leadership
- Use scheduling questionnaires, scheduling guidelines and other scheduling-related resources to conduct an advanced appointment search
- Determine the appropriate provider, appointment template, and slot while respecting provider, referring provider, and patient preferences
- Coordinate and, where appropriate, schedule necessary tests and studies associated with a clinic visit
- Understand and respond appropriately to scheduling-related warning messages to ensure provider template guidelines are adhered to and the patient is scheduled with the right provider in the right time slot
- Complete the appointment by resolving all registration and scheduling warning messages, confirming referring provider, the location of the visit, directions and additional scheduling instructions as specified by special
- Contributed to a positive work environment by actively participating in team meetings, sharing best practices, and providing constructive feedback when necessary.
- Leveraged knowledge of various software platforms to optimize the management of patient information and streamline daily tasks.
- Assisted in the development of policies and procedures related to patient access, ensuring compliance with regulatory requirements and industry best practices.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Behavioral Healthcare Technician
Duke Regional Hospital
02.2022 - 02.2023
- Carrying out individual treatment plans prescribed by medical professionals
- Monitoring patients and recording your observations
- Reporting back on each patient's progress and concerns
- Ensuring patients have a safe and supportive environment
- Diffusing situations in which patients wish to harm themselves or others
- Providing emotional support to patients
- Alerting medical professionals to intervene in emergencies
- Carrying out assessments and other administrative tasks.
- Managed patient intake and discharge processes, ensuring a seamless and organized transition between care settings.
- Promoted a positive healing environment by actively engaging and interacting with patients during their recovery process.
- Improved patient care by accurately recording and communicating vital signs to medical staff.
- Monitored patient vital signs, lab results and other indicators of health.
- Cleaned and sterilized instruments, equipment and surfaces.
- Educated patients and caregivers on proper ways to use breathing apparatuses at home.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
Medication Aid
Brookdale of Wake Forest
08.2017 - 01.2021
- Gathering patient medical history
- Taking and recording vital sign information
- Occasionally assisting with minor, office-based procedures.
Call Center Representative
West Corporation Call Center
08.2016 - 09.2018
- Answering inbound calls and providing customer service to consumers
- Identify issues and communicate solutions and steps to customers with prescription orders and reorders
- Ask appropriate questions and listen actively while documenting required information in computer systems
- Make outbound calls to customers on prescription orders and issues.
Certified Nursing Assistant
Louisburg Nursing Center
11.2016 - 07.2017
- Turning or moving patients
- Gathering medical supplies
- Bathing patients
- Grooming patients by brushing their hair, teeth, shaving them, etc
- Feeding patients and documenting their food and liquid intake
- Checking vital signs such as blood pressure and heart rate
- Answering patient calls.
Administrative Assistant/ Records Keeper
Beckford Medical Center
12.2014 - 07.2016
- Answer and direct phone calls
- Organize and schedule appointments
- Write and distribute email, correspondence memos, letters, faxes and forms
- Input and output data for patient medical records
- Develop and maintain a filing system.
Patient Access Specialist
Shipman Family Healthcare
01.2010 - 12.2014
- Greeted newly arriving patients and completed patient registrations
- Interviewed new patients and collected needed medical and insurance information
- Entered patient data into the hospital’s electronic system
- Called insurance and verified coverage.
Education
Phlebotomist Technician Certification -
Vance-Granville Community College
Henderson, NC03.2019
Medication Aide Certification -
Vance-Granville Community College
Henderson, NC10.2017
Nurse Aide I Certification -
Vance-Granville Community College
Henderson, NC06.2016
Administrative Assistant I Certification -
Vance-Granville Community College
Henderson, NC05.2015
High School Diploma -
Cornerstone Christian Academy
11.2011
Skills
- Epic Maestro
- Aria
- Microsoft Office Suite
- Data entry
- EMR Management
- HIPPA Guidelines
- Billing & Coding
- Type 40-45 wpm
- Remote Access Tools
- Maintaining records
- Incident Reporting
- Customer Support
- Time Management
- Punctual and Hardworking
- Problem-solving abilities
Timeline
Access Specialist I
Duke University Hospital
02.2023 - Current
Behavioral Healthcare Technician
Duke Regional Hospital
02.2022 - 02.2023
Medication Aid
Brookdale of Wake Forest
08.2017 - 01.2021
Certified Nursing Assistant
Louisburg Nursing Center
11.2016 - 07.2017
Call Center Representative
West Corporation Call Center
08.2016 - 09.2018
Administrative Assistant/ Records Keeper
Beckford Medical Center
12.2014 - 07.2016
Patient Access Specialist
Shipman Family Healthcare
01.2010 - 12.2014
Phlebotomist Technician Certification -
Vance-Granville Community College
Medication Aide Certification -
Vance-Granville Community College
Nurse Aide I Certification -
Vance-Granville Community College
Administrative Assistant I Certification -
Vance-Granville Community College
High School Diploma -
Cornerstone Christian Academy
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