Franchester Flowers
Stockbridge,GA
Summary
Dedicated worker with strong abilities to multitask and manage time efficiently to prioritize tasks and exceed in high stress environments. Proven experience guiding and mentoring others and leading and helping with in the job training for others. I am a reliable and dedicated worker I take my position serious and desire to be the best at everything I do.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Repossession Specialist
Stellantis-Atlanta, GA
3065 Akers Mill Rd SE Atlanta, GA 30339
05.2023 - Current
- Monitor accounts keeping up with the account updates
- Mailing out letter that needed to be mailed out for particular customers
- Escalating the account after so many days being out with a particular agent
- Coding accounts notating the accounts of the customers
- Responding to emails and insure info is correct and avoid mistakes to avoid wrongful repo
- Adapted to any technological programs and requirements pertaining to the job
- Worked effectively and closely with outside vendors Conducted light skip tracing.
Customer Service Representative
EXCELA TECHNOLOGIES/HD SUPPLY MAILROOM
3400 Cumberland Blvd Atlanta Ga 30339
12.2021 - 05.2023
- Coordinate daily distribution of mail, packages, incoming facility material, supplies and document files
- Processes inbound interoffice mail and prepares outbound interoffice mail to be sent
- Operates mail processing mail machine including weighing outgoing mail and attaching proper postage while using the correct cost center codes
- Ensures the mail area has adequate supplies
- Troubleshoots mail delivery issues
- Performs clerical duties such as filing, pulling files, scanning, indexing or faxing documents
- Turn in monthly reports for mail count
- Use of (Word, Excel, Google, Outlook)
- Shipping and receiving packages using SendPro software, logging packages in and out
- Taking inbound calls on the switch board as a backup
- Answering customers questions and transferring call to the correct department
- Taking payments for customers personal packages that they want to send it.
City Carrier Assistant
The United Postal Service-Atlanta, GA
2385 Godby Rd Atlanta, GA 30349
05.2021 - 12.2021
- Case Mail for delivery in order for your route that day
- Organized mail and packages and, load truck
- Deliver mail scan packages using a handheld scanner
- Knowledge of different class of mail by class
- Follow your route.
Resident Advisor
THE CENTER FOR CHILDREN & YOUNG ADULTS-Marietta, GA
2221 Austell Road, Marietta,GA
02.2021 - 05.2021
- Assist with the clinical treatment programming
- Being aware of the safety, supervision and security of youth
- Establish, maintain and ensure compliance of the youth daily activities and clinical treatment
- Taking the youth on outings cooking and conversing with the youth in a positive way.
Juvenile Correctional Officer II
DJJ
4164 Riggins Mill Rd Macon,Ga 31217
09.2017 - 02.2021
- Enforce relevant rules, regulations, policies and state laws necessary for the control and management of juveniles and the maintenance of public safety
- Escort juveniles to locations within and outside of designated facilities
- Oversee juveniles during work assignments, meals, and recreation periods
- Inspect, inventories and maintain control of key logs, tools, and related equipment
- Perform professional correction work providing direct supervision of juveniles placed in detention or programs by courts
- Provided direct supervision for detained and referred youth
- Assist in providing direct supervision of all daily activities, ensure that the environment is clean safe and secure for juveniles
- Provided direct supervision to youth in a 24-hour residential treatment facility
- Participated in tactical gang and drug enforcement operations conducted with both Federal and State Law Enforcement Agencies
- Worked with probation officers, teaching staff, mental health staff and law enforcement personnel
- Involved in intakes and assessments on juveniles needed to be completed
- Respond to emergencies, such as escapes, restraints, or EMS medical emergencies, using CPR or First Aid
- Trained and certified yearly in CPR, First Aid and State recognized Juvenile restraint techniques
- Certified in CPR, Handle with Care training, & Substance Abuse Education
- Administer First Aid and CPR
- Help and assist and train new cadets.
Customer Service Representative
ALORICA
800 Battery Ave SE, Atlanta, GA 30339
04.2020 - 11.2020
- Resolves various questions or concerns via phone, email and online chat in a professional, helpful manner
- Tracks call-related information for auditing and reporting purposes
- Utilizes computer system to verify and document customer requests
- Maintains and updates customer information as necessary
- Process credit card authorizations.
Cashier/Crew Trainer
MCDONALDS
1670 Bass Rd Macon Ga 31210
09.2011 - 02.2017
- Responsible for preparing and cooking a wide variety of food, including using a broad range of equipment and tools
- Work closely with managers and fellow Crew Members to ensure weekly goals are met
- Taking accurate food orders/assisting guests with kiosk orders
- Maintain a clean and sanitized station.
Education
High School Diploma -
Rutland High School
12.2011
Skills
- Delivery Driver Experience (1 year)
- Microsoft Outlook (2 years)
- Shipping & Receiving (2 years)
- Law Enforcement (3 years)
- Technical Support
- Security (3 years)
- Computer Operation
- Surveillance (2 years)
- CCTV
- Handling and sorting mail
- Reliability and punctuality
- Accuracy and Precision
- Reading Comprehension
- Problem-solving skills
- Mail delivery
- Fee Collection
- Mail handling
- Customer Service
- Time Management
- Attention to Detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Professionalism
- Written Communication
Certification
- Peace Officer Certification
- Driver's License
Timeline
Repossession Specialist
Stellantis-Atlanta, GA
05.2023 - Current
Customer Service Representative
EXCELA TECHNOLOGIES/HD SUPPLY MAILROOM
12.2021 - 05.2023
City Carrier Assistant
The United Postal Service-Atlanta, GA
05.2021 - 12.2021
Resident Advisor
THE CENTER FOR CHILDREN & YOUNG ADULTS-Marietta, GA
02.2021 - 05.2021
Customer Service Representative
ALORICA
04.2020 - 11.2020
Juvenile Correctional Officer II
DJJ
09.2017 - 02.2021
Cashier/Crew Trainer
MCDONALDS
09.2011 - 02.2017
High School Diploma -
Rutland High School