Franchete Page
HAPPY VALLEY
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
16
16
years of professional experience
Work History
Contact Center Representative I
The Standard Insurance
Portland
12.2025 - 04.2026
- Processed claims and documented customer interactions accurately.
- Resolved customer issues efficiently while maintaining a positive attitude.
- Collaborated with team members to enhance service delivery techniques.
- Handled high-volume calls while ensuring quality service standards were met.
- Provided technical support to customers on products or services offered by the company.
- Monitored incoming calls, emails and chats for quality assurance purposes.
Call Center- Financial Sales Representative
US Bank
Gresham
08.2016 - 10.2025
- Assessed client financial needs and recommended suitable banking products.
- Developed strong customer relationships through personalized service and communication.
- Processed loan applications and conducted credit assessments for potential borrowers.
- Collaborated with team members to enhance sales strategies and improve client engagement.
- Educated clients on digital banking tools to promote self-service options.
- Managed account openings and closings, ensuring compliance with banking regulations.
- Resolved customer inquiries and issues promptly to maintain satisfaction levels.
- Trained new staff on banking procedures and customer service best practices.
- Built relationships with customers by providing personalized service and advice based on their individual needs and goals.
Sales Manager
Aaron’s Sales and Lease
Gresham
08.2010 - 08.2016
- Led sales team in achieving monthly revenue targets through effective coaching.
- Analyzed customer data to identify trends and improve sales tactics.
- Developed and implemented strategic marketing initiatives to attract new customers.
- Conducted regular performance reviews to assess team effectiveness and growth.
- Trained staff on customer service best practices to enhance client experiences.
Education
Kagman High School
Northern Mariana Islands, MPSkills
- Claims processing
- Quality assurance
- Problem solving
- CRM software
- Inbound phone call management
- Customer service
Timeline
Contact Center Representative I
The Standard Insurance
12.2025 - 04.2026
Call Center- Financial Sales Representative
US Bank
08.2016 - 10.2025
Sales Manager
Aaron’s Sales and Lease
08.2010 - 08.2016
Kagman High School