Summary
Overview
Work History
Education
Skills
Websites
Activities
Timeline
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Franchett McCarthy

Island Park,NY

Summary

  • Proven ability to lead and motivate sales, service and goal driven teams to achieve company objectives and financial goals with a focus on business development, a strong "experience based" selling culture, excellent visual presentation, human resource management, and being a team player.
  • Success in leading new and established teams
  • Developed and implemented training programs for each level.
  • Executed a district succession plan to hire and identify associates for current and future growth.
  • Oversaw 12 locations.
  • Provides Core Values such as Caring, Honesty, Humility, and Optimism

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Amazon Fresh
02.2022 - Current
  • Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience. - Manage a team of associates, including relaying expectations, managing performance, providing regular feedback, and supporting career development. - Delegate effectively to drive results in the store, including executing standard operating procedures, identifying and providing ongoing feedback to store employees. - Maintain a culture of engagement to routinely listen to feedback from leaders, associates and customers and implement solutions to solve problems. - Identify areas of opportunity, determine root cause and seek support to implement solutions to continuously improve the overall performance and culture of the store.

Store Manager

Brighton Collectibles
03.2018 - 02.2022
  • OVERSAW STAFF OF 8-13 PARTNERS - TRAINED AND DEVELOPED TEAM ON "EXPERIENCED BASED" SELLING TECHNIQUES UTILIZING BRIGHTON TOOLS AND SELLING BEHAVIORS - COACHED SELLING BEHAVIORS BASED ON STORE AND INDEPENDENT KEY PERFORMANCE INDICATORS. - INCREASED STORES CONVERSION INDICATOR BY 20% FROM 2019-2020.
  • ALSO INCREASED ADS, AND UPT. - WORKED WEEKLY WITH TEAM ON CUSTOMER OUTREACH AND PLANNING IN STORE EVENTS TO INCREASE TRAFFIC - ENGAGED IN PHILANTHROPY WORK WITH; SOLES FOR SOULS, GREATNECK BREAST CANCER RESEARCH, AND DRESS FOR SUCCESS.

Store Manager/Trainer

Vera Bradley
Fort Wayne, IN
02.2010 - 02.2018
  • Opened and hired top talent for Vera Bradley's first store in NY State. - Went on to help open and train 15 other stores in the north east. - Participated in numerous leadership trainings in Fort Wayne IN
  • Home of Vera Bradley. - Led a 2.5 million dollar store by empowering my leadership team and continued focus on training and development. - Oversaw district for 6 months after DM left had the number one district in the company the holiday season of 2017. - My store was recognized and awarded by the Company for providing the best Customer Service. - I promoted my ASM to SM, 2 team leads to ASM, and 7 team members to team leaders. - I've lead over 40 successful events, and have worked with over 2 dozen community outreach groups on special projects. - Leading district in motivating conference calls. - Going above and beyond my basic job description by working with corporate leaders on projects. - Strong visual skills from working with various visual coordinators. - Goal driven, through strategic planning - Scheduling top talent strategically using Workforce Manager. - Keeping up with daily task and deadlines and use of Task Manager

Store Manager

Gymboree
08.2006 - 01.2010
  • Led a 2 million dollar store at Roosevelt Field location - Meant monthly goals by providing exceptional customer service. - Trained team with limited resources on how to provide great customer service. - Increased traffic by building customer base through client books, service training, and product training. - Excellent inventory results - Kept payroll at projected goals - Supported company in their efforts to reach donation goals to their charity of choice St.Judes
  • My team was able to raise the most in donations during the 2008 Holiday season and I was asked to be ambassador for the Brand and go to Memphis to give St Judes a check for One Million dollars.

Education

Business Administration

Herkimer County Community College
Herkimer, NY

Skills

  • Strong communication and Leadership skills
  • Speaking to small or large groups
  • Training and development
  • Strong Selling skills
  • Embracing Brand Vision and Culture
  • Power Point presentation
  • Excel, Word doc, Workforce Manager
  • Creating a fun goal oriented work environment

Activities

  • Original organizer of the Jimmy Gubelli 5k run and fundraiser for local college scholarships.
  • Volunteer at Sacred Heart San Gennaro Feast
  • Girl Scout troop leader for troop #2268 Nassau County 2012-2016
  • PTA volunteer for Island Park School District
  • Volunteer at AOH events Long Beach NY

Timeline

Amazon Fresh
02.2022 - Current

Store Manager

Brighton Collectibles
03.2018 - 02.2022

Store Manager/Trainer

Vera Bradley
02.2010 - 02.2018

Store Manager

Gymboree
08.2006 - 01.2010

Business Administration

Herkimer County Community College

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Franchett McCarthy