Francia Garavito
West Palm Beach,FL
Summary
Obtain a position with career opportunities as well as a position utilizing my customer service skills.
Banking professional with robust background in customer service, excelling in client relations and issue resolution. Proven ability to collaborate effectively within team and adapt to changing needs. Known for reliability, flexibility, and strong focus on achieving results through effective communication and problem-solving.
Overview
2020
2020
years of professional experience
Work History
Banking Customer Service Representative
TD Bank
Norwood, NJ
2024 - 2025
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted clients with account management, ensuring accurate information and timely updates.
- Collaborated with team members to enhance service delivery and streamline operational processes.
- Trained new staff on banking protocols to ensure adherence to company standards and policies.
Personal Banker
Valley National Bank
01.2020 - 2024
- Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service.
- Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services.
- Ability to present a confident and professional demeanor to establish trust and gain knowledge from the customer. Analyze needs and recommend appropriate products and services.
- Responsible for meeting customer expectations and achieving service quality standards. Ability to perform all transactions required by a customer and use appropriate technology to provide services most effectively and efficiently.
- Act as Vault Teller ensuring adequacy of Branch cash for daily transactions by assisting the branch staff in ordering and shipping currency & coin and controlling & distributing cash to Tellers in prescribed limits.
- Report all significant matters, issues and unusual customer activity to Manager maintaining personal knowledge of compliance and regulatory requirements.
- Maintains knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.
Head Teller
Valley National Bank, Hillsdale Branch
01.2010 - 01.2020
- Maintain currency and coin supply.
- Delegate duties among tellers to ensure even flow of work.
- Assure that all teller work is complete and process efficiently.
- Train and assist new Teller, by ensuring that each teller is participating in the Bank's multi-phase training program and that additional training is structured.
- Help to meet or exceed sales goals and responsibilities through the use of marketing materials, client service techniques and motivations.
- Ensure excellent client service to all teller staff by using clients' names, greeting the clients with a friendly courteous attitude and making assigned thank you calls to clients.
- Currently been Cross-Training in Customer Service at the Hillsdale Branch.
Head Teller
PNC Bank
01.2002 - 01.2010
- Maintain currency and coin supply.
- Delegate duties among tellers to ensure even flow of work.
- Assure that all teller work is complete and process efficiently.
- Train and assist new Tellers, by ensuring that each teller is participating in the Bank's multi-phase training program and the additional training is structured.
- Help to meet or exceed sales goals and responsibilities through the use of marketing materials, client service techniques and motivations.
- Ensure excellent client service to all teller staff by using clients' names, greeting the clients with a friendly courteous attitude and making assigned thank you call to clients.
- Assist Branch Manager and/or Assistant Branch Manager on progress reports, and/or periodic evaluations of teller staff.
- Responsible for audit reports results relative to the teller area.
Head Teller
Fleet Bank
Closter, New Jersey
01.1999 - 01.2002
Head Teller/Customer Service
PNC
01.1986 - 01.1999
Administrative assistant
Red Cross
Hackensack, New Jersey
01.1985 - 01.1986
Education
High School -
Bergenfield
Skills
- Compliance awareness
- Sales proficiency
- Strong numeracy skills
- Client confidentiality
Languages
Spanish
Native or Bilingual
Timeline
Personal Banker
Valley National Bank
01.2020 - 2024
Head Teller
Valley National Bank, Hillsdale Branch
01.2010 - 01.2020
Head Teller
PNC Bank
01.2002 - 01.2010
Head Teller
Fleet Bank
01.1999 - 01.2002
Head Teller/Customer Service
PNC
01.1986 - 01.1999
Administrative assistant
Red Cross
01.1985 - 01.1986
Banking Customer Service Representative
TD Bank
2024 - 2025
High School -
Bergenfield