Francia Julien
4227 49th Street,Apt 1 San Diego,CA
Summary
Reliable individual and diligent in multitasks, I am seeking to obtain a case management position where my skills and experience can be used combined with computer knowledge to help clients. I am writing to commit to working as many hours as needed,have a proven track records of being a team player and look forward to the opportunity to working for Such a company.
Overview
12
12
years of professional experience
Work History
Case Manager
Catholic charities
San Diego, CA
07.2022 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, social services and other agencies to ensure client needs were met
- Provided intervention support for clients in emergency situations.
- Provided case management services including intake, assessment
- Maintained accurate case records and documentation according to agency guidelines.
- Maintained up-to-date case records with case activity status.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Compiled reports on cases and submitted them to supervisors as required.
Sales Associate
7-11
San Diego, CA
11.2018 - Current
- Maintained organized and accessible work area.
- Answered incoming telephone calls to provide institutions products and services information.
- Engaged positively with each client providing professional and polite support for service needs.
- Communicated effectively with clientele to maintain client satisfaction and loyalty.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Engaged client in friendly, professional dialogue to determine needs.
- Adhered to institution initiatives and achieved established goals
- Answered client questions and responded quickly to problems and complaints in person, by phone and by email.
Cashier
United GS
La Jolla, CA
04.2017 - 12.2018
- Worked closely with front-end staff to assist clients services
Call Center Agent
Panama CC
Panama City, Panama
08.2015 - 07.2016
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Reviewed files, records and other obtained documents to respond to customer requests.
Elementary School Secretary
Rulx Dubois
Thomassin , Haiti
09.2012 - 06.2014
- Maintained students information and ensure it was kept confidential.
- Communicated professionally with parents,teachers and members of public
- Resolved issues with parents using active listening skills to de-escalate difficult situations.
- Promoted collaborative teamwork and loyalty among school staff by modeling empathy and compassion.
- Managed multiple calendars, expense reports, reimbursements and meeting preparation.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
Completed CPR And Nutrition Classes - Child Development
Amerimed
La Mesa, CA07.2020
Attended College Courses - In English
Continuing Education
City Heights College 04.2017
Attended College Courses - in Nursing Administration
Panama University
Panama 10.2014
Attended College Courses - in Nursing
Unasmoh
Haiti01.2012
Skills
- Excellent computer skills: Microsoft Word,Typing,Excel,HTML,Email marketing
- Verbal/written communication skills (Creole,French,English and Spanish)
- experience in building professional relationships with people of diverse backgrounds and cultural beliefs
- Acurrate and detailed ocumentation and recordkeeping experience
Additional Information
- Marc-Erlin Francois,Supervisor@Catholic Charities, 1619 Pentecost Way San Diego, Ca, 92105 |Mfrancois@ccdsd.org| |619 366-0699|
- Lindsey Laborthe Supervisor@MBK Senior Living, 4135 38th St #6 San Diego Ca,92105 |Lynnlab@hotmail.com| |347 600-7840|
- Lee Ankoma Store Manager@NPM, 4016 Ohio street San Diego Ca, 92104 |
- Derrick Banks, Freshly Faded 2850 El Cajon Blvd, Suite 1,San Diego Ca 92114 |Dbanks@freshlyfaded.com| |619 677-4733|
- Nicole Recaldes, Supervisor@Catholic Charities, 4975 Clairemont Mesa blvd,apt 311, 92117 |nicolerecaldes@icloud.com| |619 461 8674|
- Nolan Unruh, Case manager@JFS, 2801 Slater Road, Suite 200, Morrisville, NC 27560 |nolanbunruh@gmail.com| |6191488262|
Timeline
Case Manager
Catholic charities
07.2022 - Current
Sales Associate
7-11
11.2018 - Current
Cashier
United GS
04.2017 - 12.2018
Call Center Agent
Panama CC
08.2015 - 07.2016
Elementary School Secretary
Rulx Dubois
09.2012 - 06.2014
Completed CPR And Nutrition Classes - Child Development
Amerimed
Attended College Courses - In English
Continuing Education
Attended College Courses - in Nursing Administration
Panama University
Attended College Courses - in Nursing
Unasmoh
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