Summary
Overview
Work History
Education
Skills
Timeline
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Francia Partida

Las Vegas,NV

Summary

HOSPITALITY MANAGEMENT PROFESSIONAL I am a self-motivated, enthusiastic individual, who is eager to lead and motivate a team. I have 7 years of experience in management and Hospitality Industry. I am seeking an opportunity to challenge, yet nurture my passion in Food and Beverage.

Overview

11
11
years of professional experience

Work History

Luxury Hotel Operations Manager

Caesars Palace
Las Vegas, NV
05.2017 - Current
  • Closely managing a high-paced Luxury Operations Department that services Caesars Villas, penthouses, and private gaming salons
  • Responsible for executing day to day operation and using all available resources in the most effective manner
  • Actively responding to any requests from Casino Executives, and VIP guests in a timely, professional manner
  • Completing inventory, preparing for future arrivals and exceeding all expectations from inhouse guests
  • Creating BEOs and pre-arranging all needed equipment for future VIP Events and clients
  • Overlooking food and beverage events ran by butler staff, catering to executives, villa guests, dignitaries, and casino guests
  • Maintaining updated knowledge on high end wines and liquor
  • Communicating on a daily basis with various departments, such as facilities, VIP registration, Horticulture, Casino Marketing, Housekeeping in order to maintain guest satisfaction.

Hotel Coordinator

Nobu Hotel
Las Vegas, NV
02.2015 - 05.2017
  • Working in a boutique hotel, acting as a liaison between the Front Desk, Casino Hosts, Housekeeping, Engineering, upper Management, and outside vendors to ensure all guest needs are met, while implementing Nobu Standards
  • Overseeing rooms within the hotel, placing room service orders, coordinating amenities, assisting with various guest service requests, dispatching and prioritizing all calls to various outlets
  • Overseeing and coordinating in-suite events from beginning to end and reaching out to potential clients for business opportunities within the hotel.

Central Reservations Supervisor

Station Casinos Corporate Office
Las Vegas, NV
11.2014 - 02.2015
  • Supporting Central Reservations colleagues by overseeing the daily operation of the booking agents and the department
  • Ensuring all agents are responding to all incoming calls in a timely, professional, attentive manner in accordance with Station Casinos’ culture and assisting with difficult guests when needed
  • Maximizing hotel revenue by maintaining rates and availability on the websites for each property.

Assistant Manager

Slice of Vegas at the Mandalay Bay
Las Vegas, NV
09.2012 - 11.2014
  • Supported and trained employees in the performance of their duties
  • Delegated responsibilities and supervised tasks to completion in a satisfactory and timely manner
  • Effectively communicated with management and chefs to fulfill and address any issues or needs requested by guests and/or other employees.

Education

Associate of Nursing - undefined

2010

Associate of Applied Science - undefined

2006

Skills

  • Time Management
  • Exceptional telephone etiquette
  • Efficient Multitasking and
  • Organization
  • LMS
  • Report Preparation
  • Microsoft Office Programs
  • Food and Beverage Experience
  • Team Motivation and
  • Engagement

Timeline

Luxury Hotel Operations Manager

Caesars Palace
05.2017 - Current

Hotel Coordinator

Nobu Hotel
02.2015 - 05.2017

Central Reservations Supervisor

Station Casinos Corporate Office
11.2014 - 02.2015

Assistant Manager

Slice of Vegas at the Mandalay Bay
09.2012 - 11.2014

Associate of Nursing - undefined

Associate of Applied Science - undefined

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Francia Partida