Francia Severino De Williams
Newark
Summary
Dynamic Customer Services professional with a proven track record at Reservation Manager, excelling in enhancing team performance and customer satisfaction. Leveraging expertise in Siebel customer support and strong interpersonal skills, I effectively addressed inquiries and motivated teams to achieve service excellence, driving significant improvements in customer engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Services
Reservation Manager
09.2006 - 03.2011
- Took entrepreneurial approach to enable technical expertise of customer services organization.
- Participated in ongoing professional development opportunities aimed at enhancing skills pertinent to the role of Customer Services Officer.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Supervised work teams and motivated individuals to meet goals and objectives through stellar customer services.
Education
High School Diploma -
Colegio Adventista Juan Pablo Duarte
San Pedro De Macoris, Santo Domingo Skills
- Customer services
- Customer services and information
- Human Services
- Siebel customer support
Accomplishments
Increased occupancy rates, improved customer satisfaction, and enhanced revenue generation, Process improvements, Team Leadershio and training
Certification
Home Health Aide Program
Additional Information
During my time as a reservation manager, I have the honor to learn more about different cultures and have the opportunity to deal with different aspects of new people that were coming into the hotel. I learn to work group team and be able to help my coworkers in any problem in our work area. However, my time there was very great and with a lot of opportunities since I meet some people who help thought my success during this journal.
Languages
Spanish
Full Professional
Italian
Full Professional
English
Limited Working
Timeline
Customer Services
Reservation Manager
09.2006 - 03.2011
High School Diploma -
Colegio Adventista Juan Pablo Duarte
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