FRANCIA VELASQUEZ
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
36
36
years of professional experience
Work History
Patient Care Coordinator & Authorizations Specialist
Mahnke's Orthotics & Prosthetics
Miami, FL
11.2018 - Current
- Responsible for all front office administrative duties including scheduling, insurance verifications, customer service, data entry, chart prep, patient financial counseling, and other clerical items
- Specializing in approving authorizations for all accounts
- Assist the Prosthetic team of technicians in the preparation of patients to be fitted for prosthesis as well as handle prosthetic equipment
- Responsible for patient billing and verification of health insurance.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Organized and maintained filing systems, both paper and electronic.
- Assisted with scheduling meetings and appointments for the office staff.
- Reviewed customer files to make sure all documentation was complete and accurate.
- Analyzed customer account records in order to identify any irregularities or inaccuracies.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Patient Care Coordinator
Dade Prosthetic-Orthotic, Inc.
Miami, FL
03.1996 - 10.2018
- Responsible for all front office administrative duties including scheduling, insurance verifications, customer service, data entry, chart prep, patient financial counseling, and other clerical items
- Assist the Prosthetic team of technicians in the preparation of patients to be fitted for prosthesis as well as handle prosthetic equipment
- Responsible for patient billing and verification of health insurance.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
Office Coordinator
Baptist EKG Billing Company
Miami, FL
06.1988 - 03.1996
- Responsible for all office administrative functions including answering phones, filing, scheduling, customer service, data entry, training, and approving bookkeeping authorizations.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Greeted visitors and directed them to the appropriate area or person.
- Scheduled appointments for staff members using Outlook calendar system.
- Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
Education
AA in Business Administration -
Kean College
06.1985
Skills
- Patient Outreach And Follow-Up
- Organizing Staff Schedules
- Patient Records Administration
- Medical Coding And Billing
- Payment Processing
- Patient Education
- Mom & Pop Health system (O&P), OPIE
- Insurance Verification
- Healthcare operations
- Patient Care Coordination
- Office Administration
- Articulate Communication
- Insurance Practices
- Appointment Scheduling
- Attention to Detail
- Healthcare knowledge
- Medical History Documentation
- Appointment confirmation
- Analytical Thinking
- Spanish & English Fluency
- Medical Data Collection
Languages
- English
- Spanish
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Patient Care Coordinator & Authorizations Specialist
Mahnke's Orthotics & Prosthetics
11.2018 - Current
Patient Care Coordinator
Dade Prosthetic-Orthotic, Inc.
03.1996 - 10.2018
Office Coordinator
Baptist EKG Billing Company
06.1988 - 03.1996
AA in Business Administration -
Kean College
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