Franciara Martinez
New York,NY
Summary
Customer-oriented Store Manager offering over 5 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
8
8
years of professional experience
Work History
Store Manager
Family Dollar
New York, NY
07.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Field Specialist
Family Dollar
New York, NY
01.2019 - 06.2023
- Developed work plans for completion of projects on time and within budget.
- Evaluated employee productivity levels; implemented strategies to improve efficiency.
- Developed reports summarizing progress towards project goals; prepared status updates for management.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Store Manager
Family Dollar
New York, NY
12.2018 - 09.2022
- Recruited, trained and managed a team of 20+ employees.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Coordinated stock replenishment processes as needed based on sales trends.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Created marketing plans that increased revenue by 15% within 6 months.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Supervised cash drawer balances and deposits of store receipts.
Assistant Manager
Family Dollar
New York, NY
08.2016 - 12.2018
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Education
High School Diploma -
High School For Health Careers & Sciences
New York, NY07-2016
Some College (No Degree) -
Bronx Community College
NYSkills
- Store Merchandising
- Operations Management
- Team Development
- POS Systems
- Loss Prevention
- Problem-Solving
- Relationship building and management
- Friendly and Positive
Languages
English
Professional
SPANISH
Professional
References
References available upon request.
Timeline
Store Manager
Family Dollar
07.2023 - Current
Field Specialist
Family Dollar
01.2019 - 06.2023
Store Manager
Family Dollar
12.2018 - 09.2022
Assistant Manager
Family Dollar
08.2016 - 12.2018
High School Diploma -
High School For Health Careers & Sciences
Some College (No Degree) -
Bronx Community College
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