Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Franciele Carvalho

Franciele Carvalho

Miramar,FL

Summary

20 Years of experience in International trade, supply chain management and logistics. Expertise in multiple areas as customer service, operation and sales.

Excellent reputation for resolving problems and improving customer satisfaction.

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Managing leads, KPI's, RFQ and performance review.

Interim manager sea & air freight import activities, planning and controlling information and services, focused on operational problems and issues, managing the customer service department.

Controlling department profitability, analysis and administration of logistics process to reduce costs & lead time, KPI to measure FTE productivity and percentage of operational errors.

Overview

20
20
years of professional experience

Work History

Sales Manager

DSV Air & Sea
04.2019 - 08.2021
  • Maintained responsibility for sales department (10 full time employees including inside sales and sales executives), contracts, negotiations, sales presentations and reporting for key accounts.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Handled customer relations issues, enabling quick resolution and client satisfaction. Sales team with more than 500 active customers.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue, promoting healthy work environment.
  • Calculated sales commission for sales team. profitability analyses per file to increase company's gross profit (EBIDTA).
  • Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Senior Sales Executive

Panalpina Ltda.
04.2017 - 04.2019
  • Responsible for Sorocaba (Southeastern region of the State of São Paulo): Maintenance, development and new business implementation. Focus on automotive sector (60% of pipeline). Pipeline management, customers maintenance, analyses per file to increase the gross profit, KPI's meeting.
  • Customer portfolio focused on Global clients performing as Key Account Manager and cross selling.
    Responsible for develop SLA, SOP, meeting reports, technical meeting, maintenance meeting, KPI, RFI, BID, logistic projects, improvement plans,
    optimizations, cost reduction and development of new routes.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Employed effective problem-solving techniques, increasing client satisfaction ratings.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet customer's expectation.

Senior Sales Executive

DHL Global Forwarding
01.2014 - 04.2017
  • Prospected leads, scheduled meetings (48 meetings/month) and converted targets into customers as well maintenance meeting for customers already developed.
  • Portfolio based at 100 active customers (at least one shipment per quarter).
  • Responsible for prepare RFI, RFQ, BID and KPI's.
  • Demonstrated products and features to customers, answered questions and overcame objections and competitors.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Key Account Manager

Jet Air Service
02.2012 - 12.2013
  • Responsible for high-value account (Automotive Sector) through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Customer responsible for 60% of Branch net revenue.
  • Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Attended monthly sales meetings and quarterly sales trainings.

Education

IAP Career College - LIFE COACH

International Association of Professions
Calgary, Canada.
05.2022

University Extension - Integrated Logistics

Unicamp - College of The State University
Campinas, SP, Brazil.
06.2011

Specialization Degree - Technology Information Law

FGV - Fundação Getúlio Vargas
Campinas, SP, Brazil.
12.2005

Bachelor of Science - Legal Sciences

UNIP - Universidade Paulista Privite University.
Campinas, SP, Brazil.
07.2005

Skills

  • Committed to Provide Customer Solution
  • Business Development and Planning
  • Strategic Account Development
  • Profitability Assessments
  • Sales Records Management
  • Customer Complaint Resolution
  • Motivational Techniques
  • Aftermarket Sales
  • Time Management

Languages

Portuguese
Native or Bilingual
English
Professional Working

Timeline

Sales Manager

DSV Air & Sea
04.2019 - 08.2021

Senior Sales Executive

Panalpina Ltda.
04.2017 - 04.2019

Senior Sales Executive

DHL Global Forwarding
01.2014 - 04.2017

Key Account Manager

Jet Air Service
02.2012 - 12.2013

IAP Career College - LIFE COACH

International Association of Professions

University Extension - Integrated Logistics

Unicamp - College of The State University

Specialization Degree - Technology Information Law

FGV - Fundação Getúlio Vargas

Bachelor of Science - Legal Sciences

UNIP - Universidade Paulista Privite University.

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Franciele Carvalho