Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Francina Aguilar

Anaheim,CA

Summary

Dependable restaurant server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Concession Stand Manager

Legends Hospitality
02.2024 - Current
  • Coordinated concession team, food preparation, and storeroom operations.
  • Participated in menu planning and food production, properly handling food surpluses and cost control.
  • Supervised food and beverage personnel, evaluating performance and recommending improvements.
  • Purchased food items, supplies and equipment in alignment with strict budgets.

Server

Buffalo Wild Wings
03.2022 - 02.2023
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.

Server

Red Lobster
09.2021 - 10.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Server/Customer Service Representative

Pizza Hut Resturaunt
02.2021 - 01.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.


Education

Associate of Arts - Interdisciplinary Studies

Fullerton College
Fullerton, CA
01-2026

Associate of Arts - Sociology

Santiago Canyon College
Orange, CA
01-2026

Skills

  • Employee Training
  • Cash Handling
  • Guest Engagement
  • Customer Service
  • High-volume dining
  • Order Accuracy

Certification

RBS Certified

Food Safety Certified

National Bartending Certification

Timeline

Concession Stand Manager

Legends Hospitality
02.2024 - Current

Server

Buffalo Wild Wings
03.2022 - 02.2023

Server

Red Lobster
09.2021 - 10.2022

Server/Customer Service Representative

Pizza Hut Resturaunt
02.2021 - 01.2022

Associate of Arts - Interdisciplinary Studies

Fullerton College

Associate of Arts - Sociology

Santiago Canyon College

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Francina Aguilar