Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francina Reid

Fayetteville,NC

Summary

I am a flexible and dependable worker. A married woman looking for Full time work from home. I Love spending time with my Grands on the Weekends. Motivator an Ambitious, And Love Helping others. I Have Over 19 years in Customer Service an Home Health Experience.

I Love working with people an I Consider myself, a fast learner. I am a Dependable Hardworking employee with customer service, multitasking, and time management abilities. I am devoted to giving every customer a positive and memorable experience.

I am an organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

19
19
years of professional experience

Work History

BDC Representative

Mercedes Benz of Fayetteville
Fayetteville
01.2023 - Current
  • Resolved customer complaints in a timely manner.
  • Managed multiple tasks simultaneously while maintaining accuracy.
  • Provided support to other BDC representatives as needed.
  • Generated reports on sales activities as needed for management review.
  • Provided accurate information to customers on products and services offered.
  • Greeted customers and provided excellent customer service.
  • Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
  • Participated in team meetings to discuss best practices for BDC operations.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Managed multiple tasks simultaneously while adhering to strict deadlines.
  • Scheduled follow-up appointments for customers when necessary.
  • Performed data entry into computer systems accurately and efficiently.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Verified that customer accounts were up to date with all required documents.
  • Monitored call center metrics such as call volume, abandonment rate, average handle time.
  • Processed incoming calls, emails, and web chat requests promptly and professionally.
  • Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.

Key Holder/Sales Associate

DXL Big & Tall
Fayetteville
05.2021 - 01.2023
  • Sales associate and Key holder for the big and tall store, making sure men have confidence and look good on a daily basis with clothes and business wear.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Conducted regular audits on store supplies to maintain adequate inventory levels.
  • Organized backroom storage areas to maximize efficiency of space utilization.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Assisted customers with product selection and resolving complaints.
  • Facilitated and developed lasting relationships with clients to increase client retention.

Merchandiser

Bell Nursery
Fayetteville
04.2018 - 12.2020
  • Merchandiser for Bell Nursery, arranging flowers, shrubs, and trees.
  • Analyzed inventory levels and made adjustments accordingly for maximum profitability.
  • Developed promotional strategies to increase sales of featured products.
  • Participated in weekly meetings regarding upcoming promotions or changes in product lines.
  • Assisted customers with locating desired items within store locations.
  • Generated reports detailing current stock levels, sales figures, markdown information.
  • Researched new products to determine potential success in assigned stores.
  • Presented updated floor plans and design strategy to store management.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Helped customers locate desired items and assisted with carrying heavy loads.
  • Cleaned and organized display cases, shelves and aisles.

Retail Sales Associate

Walmart
Hope Mills
04.2016 - 02.2018
  • Stocked shelves with merchandise according to company standards.
  • Assisted customers with finding the right product for their needs.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Provided product information and answered customer questions.
  • Handled customer complaints in a professional manner.
  • Demonstrated knowledge of store products and services.
  • Offered suggestions for additional items that may be of interest to customers.
  • Organized displays to attract customers and promote sales.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.

CNA - Certified Nursing Assistant

INTERIM HEALTH CARE
Fayetteville
02.2006 - 03.2015
  • Providing patient care to the elderly in their homes.
  • Provided emotional support to family members during difficult times.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Reported changes in patient conditions to registered nurse or physician.
  • Documented patient care services by charting in designated areas.
  • Transported residents within the facility as needed.

Education

High school diploma -

Scotland Co. High School
NC
06.1994

Some College (No Degree) - Certified Nursing Assistant

Fayetteville Technical Community College
NC

Skills

  • Fast worker
  • Gardening
  • Customer Service
  • Customer Support
  • Customer Care
  • Picking and Packing
  • Merchandising
  • Senior Care
  • Caregiving
  • Home Care
  • Planogram
  • Cashiering
  • Retail Sales
  • Cash Handling
  • Typing
  • Time management
  • Driving
  • Organizational skills
  • Teamwork and Collaboration
  • Time Management
  • Team Collaboration
  • Written Communication
  • Interpersonal Communication
  • Analytical Skills
  • Staff training and motivation
  • Decision-Making
  • Problem-solving aptitude
  • Task Prioritization
  • Professionalism
  • Reliability
  • Problem-Solving
  • CRM Software
  • Appointment Setting

Timeline

BDC Representative

Mercedes Benz of Fayetteville
01.2023 - Current

Key Holder/Sales Associate

DXL Big & Tall
05.2021 - 01.2023

Merchandiser

Bell Nursery
04.2018 - 12.2020

Retail Sales Associate

Walmart
04.2016 - 02.2018

CNA - Certified Nursing Assistant

INTERIM HEALTH CARE
02.2006 - 03.2015

High school diploma -

Scotland Co. High School

Some College (No Degree) - Certified Nursing Assistant

Fayetteville Technical Community College

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Francina Reid