Strategic leader in management with a proven track record, enhancing project outcomes through data-driven decision-making and cross-functional collaboration. A 90% program delivery success rate was achieved by implementing effective risk management and fostering team development. Core competencies include operational strategy, conflict resolution, and team leadership, complemented by strong communication and problem-solving skills. Aiming to leverage these strengths to drive organizational success in future leadership roles.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Manager, Program Management
Shutterfly
Tempe, AZ
01.2021 - Current
Develop and lead the execution of comprehensive PMO strategies, integrating data and technology to enhance project outcomes.
Goal Achieved: Increased project success rates by 15% by implementing data-driven decision-making processes.
Collaborate with senior leadership to align technology strategies with overall business objectives.
Goal Achieved: Successfully aligned 95% of technology projects with business objectives, resulting in a 20% increase in project efficiency.
Oversee the management of the project portfolio, ensuring optimal allocation of resources to high-priority projects.
Goal Achieved: Optimized resource allocation, leading to a 25% reduction in project delays and a 30% increase in on-time project delivery.
Implement robust portfolio management processes to evaluate, prioritize, and monitor initiatives.
Goal Achieved: Established a portfolio management system that improved project prioritization accuracy by 40%.
Lead a team of six professionals, fostering a culture of collaboration, innovation, and continuous improvement.
Goal Achieved: Enhanced team productivity by 25% through targeted training and development programs.
Present strategic plans, portfolio updates, and performance metrics to senior leadership and other stakeholders.
Goal Achieved: Developed executive dashboards that improved stakeholder satisfaction by 30%.
Establish metrics, OKRs, and KPIs to measure the impact of data and technology on performance and outcomes.
Goal Achieved: Created a KPI framework that increased performance tracking accuracy by 35%.
Managed the PMO budget, ensuring resources were effectively allocated to support strategic initiatives.
Goal Achieved: Achieved a 10% budget surplus by optimizing resource allocation and reducing unnecessary expenditures.
Senior Manager, Programs – Director Level
Franklin Templeton Investments
Dublin, CA
01.2007 - 01.2015
Directed a varied portfolio of projects, ensuring optimal resource allocation and alignment with strategic goals.
Goal Achieved: Improved project alignment with strategic goals by 50%, resulting in a 15% increase in overall project success rates.
Developed and executed strategic plans, aligning project goals with organizational objectives, and driving innovation.
Goal Achieved: Successfully executed strategic plans that led to a 20% increase in innovation-driven projects.
Managed the enterprise roadmap, aligning strategic initiatives, and milestones across business divisions.
Goal Achieved: Streamlined the enterprise roadmap, reducing project overlap by 30%, and improving milestone achievement rates by 25%.
Provided mentorship and support to program managers, fostering professional growth and development.
Goal Achieved: Mentored 10 program managers, 80% of whom were promoted to senior roles within two years.
Established robust quality control processes, ensuring project deliverables consistently met or exceeded quality standards.
Goal Achieved: Implemented quality control processes that reduced project rework by 40%.
PMO Senior Manager
Apple
Cupertino, CA
01.2005 - 01.2007
Restructured the PMO, implementing standardized project delivery processes aligned with PMI principles
Goal Achieved: Increased project delivery efficiency by 20% through the implementation of standardized processes
Defined and implemented organizational project management methodology, including scope, time, cost, KPIs, and resource management
Goal Achieved: Improved project management methodology adoption by 35%, leading to a 15% reduction in project costs
Led a cross-functional program management team, overseeing intricate programs and ensuring successful outcomes
Goal Achieved: Achieved a 90% success rate in program delivery by enhancing cross-functional collaboration
Established uniform performance metrics for tracking project/program goals and improving processes
Goal Achieved: Increased performance metric accuracy by 25%, resulting in better project tracking and reporting
Program Manager
PeopleSoft
Pleasanton, CA
01.2003 - 01.2005
Led cross-functional teams to achieve program objectives, providing clear direction and inspiring high performance
Goal Achieved: Improved team performance by 30% through effective leadership and clear communication
Managed diverse teams, fostering collaboration and motivating individuals to work cohesively toward shared goals
Goal Achieved: Enhanced team collaboration, resulting in a 20% increase in project completion rates
Identified challenges, analyzed complex situations, and implemented effective solutions to mitigate risks and achieve successful outcomes
Goal Achieved: Reduced project risks by 25% through proactive risk management and mitigation strategies