Francine Ames
Fort Gratiot,Michigan
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires.
Overview
26
26
years of professional experience
Work History
Commercial Insurance Service Account Manager
First Independent Agency
08.2020 - Current
- Conducted comprehensive risk assessments for prospective clients, tailoring coverage recommendations based on unique requirements.
- Acquired strong working relationships with insurance carriers to obtain network of resources and support for my client needs.
- Prepared proposals that effectively communicated policy features, benefits and pricing information.
- Identified cross-selling opportunities to expand existing accounts, driving revenue growth.
- Maintained strong understanding of industry trends and market conditions to better serve clients and anticipate their needs.
- Ensured compliance with state regulations by maintaining current knowledge of relevant laws and guidelines governing commercial insurance practices.
- Conducted annual reviews of existing policies to update information.
Commercial Insurance Service Account Manager
Eastern Michigan Agencies, Inc.
10.2008 - 07.2020
Commercial Insurance Service Account Manager
Hylant Group, Inc.
02.2006 - 10.2008
Commercial Insurance Service Account Manager
Mason McBride, Inc.
09.1999 - 02.2006
Personal Lines Service Representative
General Underwriters, Inc.
01.1998 - 09.1999
- Managed a diverse book of business with attention to detail and accuracy, ensuring proper documentation was maintained for each account.
- Exceeded performance metrics consistently by efficiently managing workload and prioritizing tasks based on urgency and complexity levels.
- Assisted clients with policy changes, ensuring accurate adjustments were made to meet their specific needs.
- Improved client retention by providing exceptional customer service and addressing policy inquiries in a timely manner.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
Education
High School Diploma -
Bishop Gallagher High School
Harper Woods, MISkills
- AMS 360
- MS Outlook
- MS Word
- MS Excel
Affiliations
- Licensed Property/Casualty Agent & Certified Insurance Service Representative
Timeline
Commercial Insurance Service Account Manager
First Independent Agency
08.2020 - Current
Commercial Insurance Service Account Manager
Eastern Michigan Agencies, Inc.
10.2008 - 07.2020
Commercial Insurance Service Account Manager
Hylant Group, Inc.
02.2006 - 10.2008
Commercial Insurance Service Account Manager
Mason McBride, Inc.
09.1999 - 02.2006
Personal Lines Service Representative
General Underwriters, Inc.
01.1998 - 09.1999
High School Diploma -
Bishop Gallagher High School
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