Francine Bartlett

Work History

EHR Support Specialist Trainer

Adventist Health System

01.2019 - Current

Provided coaching and mentoring to employees.
Trained and mentored new personnel hired to fulfill various roles.
Established and maintained quality control standards.
Analyzed and evaluated training effectiveness and program outcomes.
Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Facilitated virtual, in-person and blended learning sessions.
Developed job-specific competencies and performance standards.
Utilized variety of instructional design methodologies to create effective learning experiences.
Worked with vendors to customize courseware to accommodate business needs.

Practice Administrator

Adventist Health Hanford

02.2017 - 02.2019

Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Supervised team of 7 office personnel.
Boosted staff morale by offering constructive feedback and specific direction.
Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Addressed and remedied all patient or team member issues.
Provided supervision and management to team of support personnel.
Oversaw accounting, budgeting, and financial reporting.
Ordered all office supplies and kept check on inventory levels.
Developed close working relationships with front office and back office staff.
Developed and implemented strategies to improve patient access, satisfaction and care quality.
Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Trained interns and newly hired team members on office procedures and computer system.
Created and implemented organizational policies and procedures.
Communicated closely with patients, ensuring medical information was kept private.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Communicated with patients, ensuring that medical information was kept private.
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

EHR Support Specialist Trainer

Adventist Health System

10.2012 - 02.2017

Provided coaching and mentoring to employees.
Trained and mentored new personnel hired to fulfill various roles.
Established and maintained quality control standards.
Analyzed and evaluated training effectiveness and program outcomes.
Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Developed job-specific competencies and performance standards.
Utilized variety of instructional design methodologies to create effective learning experiences.
Developed and implemented successful onboarding program.
Built and maintained professional relationships with vendors and suppliers.
Created and oversaw training programs for operations.
Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.

Medical Assistant

Adventist Health Bakersfield

01.2011 - 10.2012

Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Collected and documented patient medical information such as blood pressure and weight.
Documented vital signs and health history for patients in clinic and hospital environments.
Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Taught patients about medications, procedures, and care plan instructions.
Verified patient insurance coverage and collected required co-payments.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Oriented and trained new staff on proper procedures and policies.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Summary

Overview

Work History

EHR Support Specialist Trainer

Practice Administrator

EHR Support Specialist Trainer

Medical Assistant

Education

No Degree - Medical Assisting

GED -

Skills

Timeline

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