Francine Beltre

•Promptly responded to patients incoming and outgoing calls to schedule appointments

•Utilize Epic to update patient information, make appointments and resolve and scheduling issues

•Provide policies to the patients

•Obtain and add insurance information

• Coordinate with team members as needed

• Promptly responded to incoming client inquiries and escalated calls to appropriate resources as necessary
• Managed accurate documentation of all questions, issues, and requests in an internal ticketing system
• Demonstrated excellent skills in the application of superior product knowledge in answering questions on functionality and best practices
• Maintained proactive participation in the completion of client requests by testing customizations, workflows, and integrations
• Facilitated ongoing product training as part of the resolution of tickets
• Expertly handled client expectations and company deliverables
• Provided product feedback from listening to and observing client’s use of company’s products and/or services
• Offered hands-on support with the testing and evaluation of new product enhancements and bug fixes prior to product releases
• Ensured an outstanding experience with every customer contact, ensuring the professional handling of every service request

• Exemplified positive, empathetic, and professional attitude toward customers at all times
• Assisted customers by responding promptly to their inquiries
• Coordinated with customers through various channels and platforms
• Identified and provided resolution to customer complaints
• Familiarized with the company’s products inside and out to effectively answer questions
• Administered the processing of orders, forms, applications, and requests
• Secured and properly maintained records of customer interactions, transactions, comments, and complaints
• Provided constructive criticism and feedback on the efficiency of the customer service process
• Guaranteed customer satisfaction and provided professional customer support