Francine Copeland
Fenton
Summary
Certified Medical Assistant with extensive experience at Mclaren Primary Care West Branch. Proficient in Cerner, Allscripts and Care360. Excelling in patient care and chronic disease management. Proven ability to enhance clinic efficiency through meticulous documentation and effective communication. Skilled in specimen collection and processing, ensuring optimal patient outcomes while fostering a compassionate environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Mclaren Primary Care West Branch
08.2012 - 04.2025
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Associate of Applied Science - Medical Assistant
Baker College
Flint, MI06-2010
Skills
- Specimens collection and processing
- Patient care
- Phlebotomy techniques
- Injection administration
- Telephone etiquette
- Immunization administration
- Equipment sterilization
- Chronic disease management
Certification
- AAMA Certified Medical Assistant
Timeline
Certified Medical Assistant
Mclaren Primary Care West Branch
08.2012 - 04.2025
Associate of Applied Science - Medical Assistant
Baker College
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