Francine Diarchangel

• Partnered with Aptos to execute and successfully install New POS Software and hardware to all new and existing North America, EU, Asia and Japan stores
• Made major decisions on new hardware for US, Canada, UK, Ireland, France(Fiscal), Italy(fiscal) , Germany(fiscal), Macau, Singapore, Hong Kong, Australia, and Japan
• Wrote internally and helped third-party vender with writing the proper testing SOP and training documentation.
• Helped organize and mange Aptos project up-grade to Store 6.4
• Updated MPOS for US all stores to Aptos Store 6.4
• Partnered with DI team and SAP team in the mapping and between S4 CAR and Aptos. For the following Countries NA, EU, Asia and Japan
• Collaborated with retail Operations deciding all business decisions for function and po;icy with in the application
• Helped Sales Audit on rules and definitions for Aptos to flow back in to S4 and CAR (NA, EU, Asia, and Japan)
• Works close with Adyen and controlling team to resolve all and any issues with credit card balancing within Sale audit
• Worked with getting SVS certified for new Aptos Software in all Countries.
• Worked with Aptos and Ayden to implement Alipay and Wechat to NA, EU, and Asia stores
• Worked with internal and 3rd party tax team on ensuring all tax requirements were met globally.
• Planned and delivered new EMV hardware rollout globally.
• Implemented and rolled out Tulip Clienteling for all North America, EU, and APAC Stores - (App base clienteling tool to help drive sales). Interfaced with Aptos and Web design for new customer create and catalog feed
• Set up contract and designed API call with DI team to ensure all associates could communicate with client's using SMS in N.A..
• Helped coordinate New Store Openings with networking Telcom, Spencer Technologies, SA, and Aptos
• Worked with my team to provide an internal check list to insure all POS installs did not miss anything for turn over testing Analyze performance of Help Desk activities and document resolutions, identify problem areas, and devise and deliver solutions to enhance quality and to prevent future problems
• Prepared, balanced and filed all summaries invoices for store closings, openings, renovated and relocations with in SAP
• 3rd level Support to all Countries in assisting stores to resolve Register software/hardware issues as quickly as possible
• Track and analyze trends in Help Desk requests and generate summarized statistical reports for senior management
• Trained and Supervised 7 associates 4 of which were 3rd party off site employees. Supported them in projects writing of all SOP for Operations team and for Help Desk team.
• Supported the team on delivering all projects on time and ensuring we held all 3rd parties accountable for there work

• Responsible for working with Cegid to execute and successfully install New POS systems cross branded to 50 existing stores as well as any new stores that opened in my tenure.
• Helped co-write systems manual for stores to use with new POS software
• In charge of New Store Openings: Wiring, telephone line set up, ordering new equipment (routers, registers, manager’s workstations, printers,) setting up Payment accounts with BAM
• Worked hand in hand with construction team to ensure that all 50 stores and future stores opened on time
• Prepared, balanced and filed all summaries invoices for store closings, openings, renovated and relocations on excel
• Implemented and rolled out Motion Tablets to all Omega, Hour Passion and Tissot stores
• Trained and helped support the functionality
• Help Desk analyst I provide service to the stores with guidance at first level support by assisting in problems and finding resolutions
• Handles and looks over all Sales Audit policy and procedures for Retail Systems Works close with BAM and controlling team to resolve all and any issues with credit card balancing in Sale audit
• Responsible for assisting stores to resolve Register hardware issues as quickly as possible
• Also maintain consistent communication with and between IT and business functions including the coordination of joint projects
• In Charge of implementing new Gift Card program with SVS Analyze performance of Help Desk activities and document resolutions, identify problem areas, and devise and deliver solutions to enhance quality and to prevent future problems
• Processed and filed all invoices connected with Store Systems Department
• Track and analyze trends in Help Desk requests and generate summarized statistical reports for senior management Headed project for EMV/Chip and Pin (VeriFone) Credit terminals
• Supervised my associates with a rollout for deployment for all Stores (Brands) Helped set up and prepare for conference calls dealing with Tax changes and any system changes for the stores
• Headed implementation project for Canada and Mexico to be on the same software system as the US (Cegid) Trainer for all Brands on the register system for new store management teams
• Supervised 2 associated in making sure that new software was tested and implemented in a timely manner. All SOP were up to date and used for training the stoes as well as future colleges.

• Responsible for working with Epicor to execute and successfully install New POS systems to 35 existing stores and any new store openings.
• Helped co-write systems manual for stores to use with new POS software
• In charge of New Store Openings: Wiring, telephone line set up, Ordering new equipment (routers, registers, managers workstations, printers, ISP, and Routers) setting up Paymentech accounts
• Worked hand in hand with construction team to ensure that all 50 stores open on time as well as new store openings.
• Prepared, balanced and filed all summaries invoices for store closings, openings, renovated and relocations on excel
• Implemented and rolled out Mobile Store to all stores
• Wrote a Mobile Store manual and helped support the functionality
• Help Desk analyst I provide service to the stores with guidance at first level support by assisting in problems and finding resolutions
• Handles and looks over all Sales Audit policy and procedures for Retail Systems Works close with Paymentech to resolve all and any issues with credit card balancing in Sale audit
• Responsible for assisting stores to resolve PC and Register hardware issues as quickly as possible
• Also maintain consistent communication with and between IT and business functions including the coordination of joint projects
• In charge of polling and re-polling stores that we down
• Analyze performance of Help Desk activities and document resolutions, identify problem areas, and devise and deliver solutions to enhance quality and to prevent future problems
• Processed and filed all invoices connected with Store Systems Department
• Track and analyze trends in Help Desk requests and generate summarized statistical reports for senior management Helped set up and prepare for conference calls dealing with Tax changes and any system changes for the stores
• Supervised 2 associates to guide in managing all project plans to ensure they covered all deliverables with in the companies goals and track all 3parties to ensure we met budgets

• Help Desk analyst I provide service to the stores with guidance at first /second level support by assisting in problems and finding resolutions
• Responsible for assisting stores to resolve PC and Register hardware issues as quickly as possible
• Also responsible for working with the Triversity Help desk to proactively approach issues negatively impacting the stores
• Maintain consistent communication with and between IT and business functions including the coordination of joint projects
• Re-imaged and re-programmed PC and register hard drives for stores that went down
• Helped MIS department with stores that did not connect with Mlink for polling
• Analyze performance of Help Desk activities and document resolutions, identify problem areas, and devise and deliver solutions to enhance quality and to prevent future problems
• Processed and filed all invoices connected with Operations Dept
• National programs
• Prepared, balanced and filed all summaries invoices for store closings, openings, renovated and relocations on excel
• In charge of making appointments with NCR for store openings, closings, relocations and renovations
• Track and analyze trends in Help Desk requests and generate summarized statistical reports for senior management Hardware Rollouts - Coordinated hardware rollouts and required documentation with venders, MIS, Store Installations personnel, Store notification memos as required (i.e
• Registers, scanners, PC's, Register Systems, etc.) Followed up on progress and complete escalation of issues
• Helped set up and prepare for conference calls dealing with Tax changes and any system changes for the stores.

• Managed the Soft Side and Hard Side departments (Bedding, Bath, Seasonal, House-wares, and Lifestyles)
• Prepared the store before and after hours
• Prepared daily schedule for 30 employees
• Directed Store visits with District and Regional managers on a monthly time frame
• Read and reworked floor plans so that the merchandise would fit and blend well with in the store limits Dealt with ticketing errors, corrections, Inventory paper work preparations and transfers
• Helped direct and supervise inventory for the South and North Jersey stores
• Bought and made sure all inventories were well stocked.

Store Systems Hardware Support Coordinator (Sept 2000 - Jan 2003)

• Processed and filed all invoices connected with Operations Dept
• Prepared, balanced and filed all summaries invoices
• Published outstanding Equipment report on the Intranet bi-monthly
• Maintained Outlook Distribution List Monthly
• Maintained/updated store database moved to on-line format.
• Hardware Rollouts- Coordinated hardware rollouts and required documentation with vendors, MIS, Store installations personnel.
• Wrote store notification memos as required (i.e. Register scanners, PC's replacing VT's price checkers, etc.) Followed up on progress, resolved and escalated issues
• Created user documentation for proper use and maintenance of all Store equipment and systems (Including Laptops, RF equipment, Registers, Depot process, SEMS, etc)
• SEMS Escalations Support - responsible for assisting stores to resolve escalated SEMS issues as quickly as possible
• Worked hand in hand with Help desk to proactively approach issues negatively impacting the stores
• Coordinated training for the following applications: Word, Excel and Outlook for Stores, Regional, and District Staffs with Client Services/Stores Systems.