Francine F. Baker
Medford,NJ
Summary
Committed student life professional with demonstrated initiative, excellent interpersonal, organizational, and administrative abilities. Experienced in supporting teams and departments.
Overview
10
10
years of professional experience
Work History
Area Coordinator
Cabrini University
Radnor, PA
08.2023
- Train, develop, supervise, and evaluate 11 Resident Assistants and 1 Graduate Assistant
- Support residential curriculum by planning, implementing, and evaluating programs and events to promote community building and positive resident engagement; maintain qualitative and quantitative data related to community programming
- Assist in the planning and implementation of Resident Assistant training and retreat
- Conduct weekly staff meetings and bi-weekly supervision sessions with each staff member
- Utilize Guardian and the Housing Director software programs to document incidents, residentially based conduct infractions, student room assignments, and community rosters
- Collaborate with specialized campus partners to promote safety and well-being for the overall campus community on the University CARE team
- Serve as a student conduct hearing officer to adjudicate alleged University policy violations
- Assist in the implementation of move-in, move-out, break housing, and other residentially related events and functions
- Assist with development and maintenance of healthy and safe residential living environments by conducting on-going assessments of physical condition of buildings and maintaining communication with Facilities and Custodial Services
- Serve as a member of professional staff rotation for campus wide on-call duty
Administrative Assistant
Villanova University
Villanova, PA
08.2024 - Current
- Provide administrative support to Office for Residence Life including but not limited to answering telephones, welcoming walk-in traffic utilizing best practices in customer service
- Manage the Office for Residence Life email account alongside Housing Services Specialist
- Assist in the collation and dissemination of office mailings and informational materials
- Coordinate and process educational programming reimbursements to student staff
- Assist in the coordination of various aspects of RA recruitment, selection, and training as well as other department special events
- Train and supervise 3 student office employees who cover the front desk; develop and disseminate work schedules; manage student time records and submit to payroll
Department Secretary
Capital Health
Lawrenceville, NJ
08.2022 - 07.2023
- Answer telephones and respond to inquiries or direct to appropriate office personnel
- Coordinated meeting arrangements for four department managers and reserve conference rooms in a timely manner
- Maintain inventory of departmental office supplies; ordering and re-stocking supplies as needed and approved
- Assist in the collation and dissemination of office mailings and other materials
- Appropriately coded and processed incoming vendor invoices for manager approval
- Prepared and distributed weekly department performance reports using Department database
- Assisted with other related clerical duties such as photocopying, faxing, filing and collating
Residence Coordinator-Supervised Independent Living Program
Valley Youth House
Delaware & Chester County, PA
09.2016 - 11.2019
- Fostered an environment of empowerment and leadership development for youth in the residential programs
- Collaborated with Facilities to resolve all maintenance and repair issues within required time frame to ensure compliance of all Federal and State Regulations
- Planned and implemented lifeskills, cultural, community service, and recreational programs
- Provided required training and shadowing to onboarding Resident Assistant Staff
- Assisted to resolve resident conduct issues, execute corresponding policies and procedures, and advise individual youth accordingly
- Served as part of rotating on-call staff which respond to emergency and crisis situations
Resident Assistant-Supervised Independent Living Program
Valley Youth House
West Chester, PA
09.2015 - 08.2016
- Provided exceptional supervision, daily life skill instruction, and guidance as needed to assigned youth in both individual and group settings
- Assisted in maintenance of assigned buildings in compliance with state regulations to include completing routine logs to support highest safety standards
- Monitored youth compliance and enforced program rules and expectations using Positive Youth Development framework
- Planned, promoted, and implemented new and engaging activities to best served residential youth and prepare for life after care
Administrative Assistant
Valley Youth House
West Chester, PA
09.2015 - 08.2016
- Managed clerical duties including telephone, email, and in-person correspondence with internal and external contacts, ensuring an organized and inviting office environment
- Assist with invoice management, reconciled petty cash and gift card distribution, and processed monthly credit card expense reports using agency protocol
- Ensured office and programs are supplied with the necessary forms and supplies
- Assisted with meeting preparation and recording meeting minutes
- Maintained staff personnel files and records for state and county inspections
- Prepared, compiled, and maintained client records (i.e. Medication Administration Records, Individualized Education Plans, etc.)
Education
Bachelor of Arts - Communication, Professional Writing Concentration
Fayetteville State University
Fayetteville, North Carolina05.2010
Skills
- Student Development Program Development Proficient computer experience including Microsoft Office Suite Google Suite Applications The Housing Director Guardian Crisis Management Youth Mental Health First Aid Informed Trauma 101 & 102 Informed Question Persuade Refer Informed Highly developed customer service and problem-solving skills Highly developed organizational skills
Timeline
Administrative Assistant
Villanova University
08.2024 - Current
Area Coordinator
Cabrini University
08.2023
Department Secretary
Capital Health
08.2022 - 07.2023
Residence Coordinator-Supervised Independent Living Program
Valley Youth House
09.2016 - 11.2019
Resident Assistant-Supervised Independent Living Program
Valley Youth House
09.2015 - 08.2016
Administrative Assistant
Valley Youth House
09.2015 - 08.2016
Bachelor of Arts - Communication, Professional Writing Concentration
Fayetteville State University