Summary
Overview
Work History
Education
Skills
Activitiesandassociations
Accomplishments
Certification
Languages
Timeline
Generic

Francine Francis

Greenville,SC

Summary

A leader experienced in diversifying training programs and expanding course offerings to accommodate growing enrollment. Skilled in developing courses for new topics and adapting existing classes to meet evolving needs. Advanced conflict resolution abilities, strong organizational skills, and proactive approach. Also a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

District Training Manager

Little Caesars
Greenville, SC
11.2023 - Current
  • Monitored employee performance to ensure compliance with established policies and procedures.
  • Analyzed data from post-training evaluations in order to identify opportunities for improvement.
  • Conduct training programs for the district.
  • Assessed the effectiveness of existing training programs, providing feedback to management regarding areas for improvement.
  • Provided guidance and support to team members in the development of individual training plans.
  • Created and maintained records of all trainees and their progress.

General Store Manager

Little Caesars
Greenville, SC
05.2022 - 11.2023
  • Report to the District Manager.Maintained records of inventory, sales, and personnel activity.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Conducted regular meetings with employees to discuss current operations issues.
  • Ensured compliance with all relevant health and safety regulations.
  • Resolved customer complaints promptly and professionally.
  • Provided customers with information about product features and assisted them in selecting items.
  • Monitored staff performance and provided feedback to ensure service standards were met.

Assistant Manager

Little Caesars
Greenville, SC
03.2021 - 05.2022
  • Perform managerial tasks (inventory, scheduling, etc.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Managed customer service inquiries and complaints in a timely manner.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Bachelor of Science - Marketing

Bob Jones University
Greenville, SC
05-2024

Skills

  • Employee engagement
  • Training Program Development
  • Coaching and Mentoring
  • Sales Training
  • Diversity and Inclusion
  • Decision-Making
  • Team Collaboration
  • Attention to Detail
  • Leadership training
  • New Employee Training
  • Professionalism

Activitiesandassociations

  • Member - NU Alpha Phi Flames Society
  • Member – Roper Mountain Baptist Church
  • Community Service – Church outreach

Accomplishments

  • Certified District Trainer (Little Caesars)
  • General Manager of the Year (after a year of managing)

Certification

  • Microsoft Excel Certified

Languages

English
Professional

Timeline

District Training Manager

Little Caesars
11.2023 - Current

General Store Manager

Little Caesars
05.2022 - 11.2023

Assistant Manager

Little Caesars
03.2021 - 05.2022

Bachelor of Science - Marketing

Bob Jones University

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Francine Francis