Francine Fritz
Punta Gorda,FL
Summary
Responsible stock and order management professional attentive to details. Highly accurate in recordkeeping, transportation and customer service areas. Identifies and resolves problems without delay to maintain order. Expert with digital recordkeeping.
Overview
32
32
years of professional experience
Work History
Merchandise Stocker
Designer Greetings Inc
Port Charlotte, FL
08.2024 - Current
- Maintained accurate inventory records in accordance with company standards.
- Processed returns, refunds, and exchanges efficiently and courteously.
- Stocked shelves with new merchandise in a timely manner.
- Monitored stock levels and communicated needs to supervisors promptly.
- Conducted regular cycle counts to verify accuracy of inventory records.
- Sorted merchandise into appropriate areas according to size, type, style, color.
- Participated in promotional events such as seasonal sales or special discounts as needed.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Replenished items to maintain stock availability.
Customer Service Cashier
Pathmark
Bricktown, NJ
01.2004 - 10.2010
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Verified that all coupons were valid prior to processing them into the system.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Answered phone calls to assist customers with questions and orders.
Teller
Penn Federal Savings Bank
Bayville, NJ
05.2002 - 08.2003
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of all customer records and information according to company policies.
- Handled large volumes of currency quickly and accurately with minimal errors.
Claims Processor
Blue Cross and Blue Shield
Neptune City, NJ
07.1997 - 12.2001
- Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures.
- Processed a high volume of incoming claims in accordance with established policies and procedures.
- Adhered to all applicable laws, regulations, and company standards while processing claims.
- Applied knowledge of coding systems such as CPT-4 and HCPCS codes for proper reimbursement.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Cashier
Pathmark
Bricktown, NJ
09.1992 - 09.2001
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
Education
High School Diploma -
Brick Memorial High School
Bricktown, NJ09-1996
Skills
- Planogram Execution
- Loading and unloading
- Merchandise Stocking
- Shelf merchandising
- Product restocking
- Order Receiving
- Merchandise Display
- Clear Communication
- Product Organization
- Paperwork Completion
- Positive Attitude
- Customer Assistance
- Price Checking
- Refund handling
- Cash register systems
- Cash handling and management
- Customer service excellence
- Organizational abilities
- Claims review
- Data entry proficiency
- Claims
- Data Entry
- Customer Service
- Eligibility Determination
- Insurance Coverage Verification
References
References available upon request.
Timeline
Merchandise Stocker
Designer Greetings Inc
08.2024 - Current
Customer Service Cashier
Pathmark
01.2004 - 10.2010
Teller
Penn Federal Savings Bank
05.2002 - 08.2003
Claims Processor
Blue Cross and Blue Shield
07.1997 - 12.2001
Cashier
Pathmark
09.1992 - 09.2001
High School Diploma -
Brick Memorial High School
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