Francine Gallegos
Elko
Summary
Adaptable professional with proven ability to learn quickly and thrive in new environments. Demonstrates strong customer service skills, effective multitasking, and time management. Committed to delivering positive experiences and navigating change successfully. Possesses a strong work ethic and exceptional interpersonal skills, excelling in both independent and team settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Ass
Terry's Pumpin and Potties
Elko
09.2024 - Current
- Assisted customers with rental inquiries and service options at local sanitation company.
- Organized schedules for pump rentals and portable toilet deliveries across service area.
- Documented service requests and updates in company database for accurate record-keeping.
- Communicated with clients to address service requests and concerns efficiently.
- Maintained organized filing systems for documents and records.
- Answered incoming calls, emails, faxes, and other inquiries from customers and vendors.
- Developed positive relationships with internal customers through effective communication.
- Ensured operational status of office equipment, stocked supplies, and maintained cleanliness.
Store Manager
Sinclair Gas Station
Elko
03.2022 - 08.2024
- Supervised staff scheduling and training to ensure optimal coverage.
- Monitored inventory levels and ordered supplies to meet customer demand.
- Implemented safety protocols to provide a secure environment for employees and customers.
- Conducted daily store operations, including cash handling and opening and closing procedures.
- Managed inventory tracking and conducted physical counts to minimize loss.
- Balanced sales reports, reconciled cash, and processed bank deposits for operational efficiency.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Updated store signage and displays to promote products effectively.
Education
GED -
Grants High School
Grants, NM06-1993
Skills
- Customer service
- Schedule management
- Cash handling
- Complaint resolution
- Staff training
- Communication skills
- Problem solving
- Attention to detail
- Time management
- Team leadership
- Data entry
- Multi-line phone systems
- Administrative support
- Office equipment troubleshooting
- Workload management
- Basic accounting
- Email correspondence
- Calendar management
- Computer proficiency
Certification
- Fairhousing Certified
- HUD Housing
Timeline
Office Ass
Terry's Pumpin and Potties
09.2024 - Current
Store Manager
Sinclair Gas Station
03.2022 - 08.2024
GED -
Grants High School
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